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Toyota PR

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About Toyota PR

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  • Birthday 02/29/1960

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  • Toyota Model
    Most of them, especially 1/43 scale Minichamps, Ebbro and Ixo
  1. How's this?
  2. I came across these in the USA. It even has its own (Facebook page. I bought a bunch of the stickers to show support, so if you are in the UK and want one or two just drop me a PM with your postal address and I'll get them to you.
  3. Please see my earlier post. Can you convince my insurance company that there is no malfunction and no safety issue so that I can retain the option of not having the update carried out? Sorry, but I can't really get involved in the details between you and your insurance company. But why wouldn't you want to have the work done? It will, in all practical senses of the words, make no difference to how the car drives except in the very specific circumstances of light brake pressure at slow speeds over uneven surfaces.
  4. Not trying to whitewash anything - quite the reverse in fact. We are in part creating the impression things are worse than they are. VOSA tested the car and do not feel it is a recall issue. By that they mean there is no malfunction, no safety issue. We agree, but given all the... shall we call it media attention, we asked for them to give us the access to the DVLA owners data as if it were a recall anyway. This way we can write to the owners. Please check with VOSA if you don't believe me. Why allow it to look like a recall if it isn’t? Simple, we are much more interested in removing any doubt in the minds of owners and the public in general that our cars are safe and we are doing everything we can to ensure that than having a public spat with the media. Trying to explain to the Daily Mail or GMTV what the difference is between a recall and a customer service campaign would be a pointless exercise. We just wanted to get on and contact our customers.
  5. Maybe this will help Pedal recall work video
  6. It has not been downgraded. It was never classified by VOSA as a saftey recall. VOSA evaluated the Prius brakes, tested the car and found that it does not meet its established standards for a safety recall. However, they have given Toyota the same access to DVLA data to enable us to contact owners exactly as if it was a safety recall. In this way Toyota could act quickly and thoroughly to reassure owners. VOSA's finding echoes what Toyota has said all along - the Prius brakes always work. The issue is about braking feeling in certain circumstances, namely low speed, light brake pedal pressure and ABS activation ( pot hole, ice, etc), not a malfunction of the braking system. The new software changes that feeling, it does not eliminate it since it is a necessary transition between regenerative braking and the hydraulic system for the ABS to work.
  7. Got to share this with you. I doubt you will see much of any of it repeated in the Daily Mail Toyota Witch Hunt
  8. The 26 number comes from the number of Field Technical Reports that were made in Europe before the recall was started (and the media went bananas). It's both an important and meaningless number: it shows, I think, how few cases are needed for Toyota to spot a trend and take action, but we have generally accepted any customer's self-diagnosis. For example, many people who have reported the problem since the story was headline news have cars fitted with completely different pedals, some even have throttle cables. We have been dealing with each case, not trying to hide behind any numbers, etc.
  9. Toyota is aware of customer complaints from owners of Corolla models in the USA. This vehicle, 2009/2010 Corolla sedan is not sold in the UK. The Corolla model sold in the UK up to 2007 is a different car. The media reporting appears to have followed a misunderstanding of what Mr. Sasaki (TMC EVP) said at the press conference yesterday in response to a question from AP reporter. The question related to customer complaints about 2009/2010 Corolla sold in the USA. Mr Sasaki's answer was: 1) Toyota recognise there are complaints and 2) we take every customer complaint seriously and judge each one at its own merits. 3) At this stage, for this specific issue, we have not been contacted by NHTSA. Some media in attendance misunderstood that Toyota is studying recall. This is not the case. The latest information that we have regarding this matter is that Automotive News (a USA based specialist Automotive publication) published the following story on Feb 9: "NHTSA (National Highway Traffic Safety Administration) fielding complaints about 2009-10 Toyota Corolla steering. - Agency may open probe after reports of unintended veering" The following comment has been made by Toyota in the USA: Toyota has not received any 'resume' (official letter) from NHTSA regarding a possible issue with Toyota Corolla steering. In any case, Toyota will provide its full cooperation to any investigations deemed necessary. We will of course keep you updated in this regard.
  10. We try to de-dupe the letter list. So, if you have had your car done before you got a letter, you won't get a letter. (Makes sense, I think) VOSA has asked us to concentrate on older cars first so if you have a new car it might be a week or two before you get your letter. If worried at all call your dealer or our hotline.
  11. "Rumour control:here are the facts" (bonus points for anyone who can name the movie and the actor) Toyota is aware of customer complaints from owners of Corolla models in the USA. This vehicle, 2009/2010 Corolla sedan is not sold in the UK. The Corolla model sold in the UK up to 2007 is a different car. The media reporting appears to have followed a misunderstanding of what Mr. Sasaki (TMC EVP) said at the press conference yesterday in response to a question from AP reporter. The question related to customer complaints about 2009/2010 Corolla sold in the USA. Mr Sasaki's answer was: 1) Toyota recognise there are complaints and 2) we take every customer complaint seriously and judge each one at its own merits. 3) At this stage, for this specific issue, we have not been contacted by NHTSA. Some media in attendance misunderstood that Toyota is studying recall. This is not the case. The latest information that we have regarding this matter is that Automotive News (a USA based specialist Automotive publication) published the following story on Feb 9: "NHTSA (National Highway Traffic Safety Administration) fielding complaints about 2009-10 Toyota Corolla steering. - Agency may open probe after reports of unintended veering" The following comment has been made by Toyota in the USA: Toyota has not received any 'resume' (official letter) from NHTSA regarding a possible issue with Toyota Corolla steering. In any case, Toyota will provide its full cooperation to any investigations deemed necessary. We will of course keep you updated in this regard.
  12. Here's a link to a test of the brakes you might find interesting. All About Prius 2010 brake test Ikelos, I am surprised you have not had a letter yet. Is your present address the same as that for registered keeper? (i.e. have you moved house recently?). If you're worried/concerned please call your dealer. Scott
  13. As someone said, the new mats are for vehicles in the current line -up, hence no Corolla or T Sport. Sorry.
  14. We're doing genuine mats for (almost) every car for £29.99 at the moment.
  15. Recall now announced at 6:30am UK time today THIRD-GENERATION PRIUS RECALL ANNOUNCEMENT Toyota today announced a global recall on the latest, third-generation Prius built before 27 January 2010. This will involve 8,500 cars in the UK. To date, there have been no accidents linked to this issue reported in Europe. No other Toyota or Lexus models are affected by this latest recall action in Europe. Toyota GB would like to apologise to its customers for any concern this issue has caused. The recall is being taken in response to reports of inconsistent brake feel during slow and steady braking on bumpy or slick road surfaces when the anti-lock braking system (ABS) is actuated. This recall will consist of a software upgrade in the anti-lock braking system. The procedure will be carried out free of charge and will take approximately 40 minutes using standard test equipment in use at all authorised Toyota service centres. In keeping with VOSA’s code of practice, Toyota will write individually to every owner or keeper in the next few days having obtained their contact details from the DVLA. In the meantime, the cars are safe to drive. At no time are drivers without brakes. Toyota GB guarantees to every customer its utmost attention to making this upgrade as quickly and efficiently as possible. If customers have any questions or concerns regarding the above, please ring Toyota Customer Relations on 0800 1388 744 or visit our website at www.toyota.co.uk for updates. ENDS