Customer Surveys How Important Are They

[toy fan]

i've just had my car serviced which was done fine by my local dealer today i recived a customer survey form from toyota gb how important are these?

do i need to fill it in?

and does it effect my local dealer at all??

has any one else ever had one and did they fill it in??

[yaris1971]

ive filled them in if i get a bad service like when i had a vauxhall i had a real hard time with the dealers went to the headoffice with it, But now ive had my yaris all the survey is very good every time its up to the individle person if they want to fill them out and i think it does come down on the garage(not sure though) x

[Blaze]

They just got to the managers so they can read them and sort out any problems.

[pig killer]

Hi new here but would like to say having turned to Toyota after a serious of Fords I find the brand rather good, but havent used the service side yet.

After a lot of delving I`ve heard a few people saying that common things Toyota`s have problems with are alloy wheel and brake corrosion, now Ive had the car three weeks and having bought it private I was wondering as the cars still in warranty (53 plate) could I have this sorted by my Local dealer.

The car has its full history at Inchcape Nottingham, and my nearest dealer is Toyota World in Birmingham would they do warranty work for me?

Sorry to jump in on the thread.

Dax

[toy fan]

Hi new here but would like to say having turned to Toyota after a serious of Fords I find the brand rather good, but havent used the service side yet.

After a lot of delving I`ve heard a few people saying that common things Toyota`s have problems with are alloy wheel and brake corrosion, now Ive had the car three weeks and having bought it private I was wondering as the cars still in warranty (53 plate) could I have this sorted by my Local dealer.

The car has its full history at Inchcape Nottingham, and my nearest dealer is Toyota World in Birmingham would they do warranty work for me?

Sorry to jump in on the thread.

Dax

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hi newbe

not quite sure what this has to do with this post but

hello anyway

and yes you should be able to take it to any dealer

not sure if wheel and brake corrorison is cover thought anyone??

thanks blaze & yaris 1971 for your replies

this is getting kinda interesting has any one ever had any come back from either really good or really bad feed back??

[T600]

not sure if wheel and brake corrorison is cover thought    anyone??

Welcome to TOC both of you.

Corrosion of the alloys should certainly be covered and I don't expect you'll have a problem going to a different dealer. Toyota alloys tend to have poor resistance to the elements. I had two sets on my Celica (neither from the garage that I bought the car from). Check other threads on here for more info. Many people, including me, have posted tips like trying to get all 5 wheels changed, not just 4 etc, etc.

Not sure about the brake calipers. I've noticed these tend to go a bit shoddy after a year or so, but have never tried to claim on warranty. I have a feeling they'll say that surface corrosion of these isn't a problem. In any case it's easy to clean up and then give them a coat of paint, so I've never bothered to report it. Would be interested to hear how you get on with that if you do raise it with them.

[Blaze]

bad feed back? erm.... when toyota get it they usually sort it our before it goes to HO

[pig killer]

Thanks for your responses. If they had been changed before (I can find out if its a common compliant) would they change tham again?

To be fair they only have a little bubbling on them really but Im a bit of a perfectionist.

Cheers all

Dax

[Blaze]

no they can only keep so many happy so the majority would change something! if you get what i mean

[SMW]

Had corrosion on 1 of my Lexus alloys - dealer changed all 4 so that they were aged the same ! Also gave me a bottle of wine for the inconvenience !

Can't fault the warranty myself

[pig killer]

[T600]

Thanks for your responses. If they had been changed before (I can find out if its a common compliant) would they change tham again?

To be fair they only have a little bubbling on them really but Im a bit of a perfectionist.

Cheers all

Dax

Absolutely - as long as car's less than 3 years old they should change them as many times as necessary. If you do a search I think you'll find that someone's trying to get them changed after the 3 year warranty ran out on the basis that the wheels themselves were less than 3 years old. Not sure how that's going to pan out though.

In my case, with Toyota I had difficulty gettting them to change the spare - they wanted to only do the 4 that were on the car and showing symptoms; and no bottle of wine. However, taking my Lexus in for its wheels to be changed soon, so be interesting to see how that goes.

[pig killer]

I thought all parts fitted to a car in warranty only lasted till the 3 years were up?

Ive been told that if its out of warranty Toyota will not change them even if they were changed with in the three year period.

Do they change them if the wheels have light kerb marks?

Sorry to seem a bit clueless warranty is a grey area to me.

[Al J]

Yes the warranty is for three years unless you take out an extended warranty.

They won't entertain replacing under warranty any damage that the owner does to the car and that includes kerbing your wheels.

[T600]

Yes the warranty is for three years unless you take out an extended warranty.

They won't entertain replacing under warranty any damage that the owner does to the car and that includes kerbing your wheels.

I don't think even the extended warranty would cover corroded alloys. On my Celica I carefully timed the fitting of the second set for just before it was 3 years old. While they were fitting them, my incredibly efficient local Toyota dealer found a couple of other warranty issues which the fixed at the same time. All FOC and got a courtesy car to play with while the work was being done. Ron Brooks Mansfield.

With regard to kerbing, I don't think light kerb marks should let them off the hook unless the corrosion is taking place near the marks. It might make it more difficult to convince them, but I would still go for it if I were you.