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Warranty Investigation Charges??

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Been with my TOYOTA dealer for 12 years now. Contacted them today as require a noise issue investigation and was told that will be charged between £48 - £54. Should the issue be covered by my existing warranty then I will not be charged. Currently have 36K miles on the clock so well within its cover.

I've never been charged for a primary investigation with TOYOTA. Is this correct ?

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Dealers can charge for investigations, but these are waived if a warranty fault is found. This isn't just confined to Toyota dealers, and is common across numbers of marques. It is one way they can cover their costs if a non-warranty repair is required. For example, our Hyundai dealer has a similar policy.

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Hi when I had my Renault they charged for diagnostic  even under warranty????

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