Rear window came off

[GBs 1]

My rear window came off at the hinges, looks like it was glued on. Does anyone have any similar experience and a fix, what tyoe of glue/resin/sealant will stick it back again?

I am concerned that it could come off whilst driving. Plus is has damaged soem of the paintwork on the door where it scraped!

[fordulike 148]

There is a Toyota recall for this to get fixed. I've just had mine done and it cost nothing. Go to your local Toyota dealer to get it booked in. I would complain about the damaged paintwork too.

[GBs 1]

Thank you fordulike, I will contact my local office, I was going to use some gorilla glue, but I would rather it done by a dealer!

[fordulike 148]

Hopefully, they will repair the paintwork as a goodwill gesture 😉

[GBs 1]

I hope so, but I do not hold my breath, I have called and left my details. The final straw with my local dealer was when they charged me around 380 pounds for a rear door seal, saying it took them many hours to see where the water was leaking into. I even told them where the water was coming from!!!! The long shot is that they replaced the door seal, whcih they could ave done anyway!!!! I will wait and see what they say when they call me back, I am sure they will try and not do it!

[GBs 1]

I just checked online and it is a recall in 2018, so hopefully they better do it, thank you again for your help, very much appreciated.

[M9BLUE 1]

Got a recall e-mail on Thursday,window fell out and smashed into a gazillion pieces on the road this afternoon.

[FROSTYBALLS 2,675]

One can use the online recall checker to confirm whether your car is affected - https://www.toyota.co.uk/owners/vehicle-information/recall-checker#/iframe/https%3A%2F%2Fforms.toyota.co.uk%2Frecall-checker

Bear in mind that as recalls are announced by DVSA before manufacturers have built up sufficient stocks of replacement parts, one may have to wait until parts become available.

[GBs 1]

I called my local dealer and they said it is a recall, it is booked in, but they said they will not fix the paint. So I will contact the Toyota head office. It is unfair that I am expected to fix the paint work of a fault that they have. I had no letter in the post about the recall as my dealer said they do not keep details on their system more than three years!

[FROSTYBALLS 2,675]

Recall letters aren't sent out by dealers. DVLA supply the addresses of registered keepers to the manufacturer, and the manufacturer sends letters out.

[Konrad C 842]

On 2/17/2019 at 10:23 AM, GBs said:

I called my local dealer and they said it is a recall, it is booked in, but they said they will not fix the paint. So I will contact the Toyota head office. It is unfair that I am expected to fix the paint work of a fault that they have. I had no letter in the post about the recall as my dealer said they do not keep details on their system more than three years!

 

On 2/17/2019 at 11:11 AM, FROSTYBALLS said:

Recall letters aren't sent out by dealers. DVLA supply the addresses of registered keepers to the manufacturer, and the manufacturer sends letters out.

I am proof that the recall system can work as Mike as described. I recently got a recall letter for my 10 years old Avensis, near the end of January 2019. I have checked my car for any recalls when I first got it. But then very few people research features on their car, or car they are about to own.

[REDPEPPER 4]

A couple of weeks ago I recieved one of these window recall notices from Toyota G.B. for my ( 2012 ! ) Aygo.

Called the given number straight away and it was booked in immediately with my chosen dealer ( who, incidentally, has always provided terrific service for our cars - wife has a Yaris). Hint - go to the dealer with your recall letter and book direct - the nice little girly I spoke to couldn't really understand why I laughed when she asked that the locking wheelnut key shold be left accessible for this job !

Taken on allocated day - loan car provided, and all done during the same morning - I assume time to let adhesive cure properly. All satisfactory when collected and properly invoiced to confirm work done and a "Free Health Check" included. An interesting little additional foam strip at the leading edge being the only visible evidence of work done,

I stand to correction, but believe the MoT( whether passed or failed ) should now flag up outstanding recalls - this being the case when buying a used car it may be worth insisting on a new MoT before discovering something's not been actioned months down the line ! I think sellers are also obliged to inform buyers that a vehicle is subject to a recall.

[GBs 1]

Hi All, thanks for all your replies.

The latest. I did not get a letter from the dealer as I did not go to them for a service for many years (reason given earlier in this post). I called the dealer, the replaced the glass as a recall and even okay the paint work to be done that was damaged by the falling glass.

I called Toyota dealership - three weeks to book in, then another four days to replace glass, then a week later I was aksed to bring it back in again so they could do the paint work - time frame - another 3 week wait. No loan car offered!

 

[FROSTYBALLS 2,675]

In the case of a recall, letters are sent out by the manufacturer using owner addresses supplied by DVLA - not the dealer. So it  depends whether DVLA have up to date information as regards owner addresses. 

Dealers aren't obliged to offer courtesy cars. Sometimes waiting for a courtesy car to become available can delay cars being booked in. Did you ask about a courtesy car? Its the old adage - if you don't ask, you don't get.