Sign in to follow this  
Chris Dance

Toyota Insurance

Recommended Posts

I have had Toyota car insurance ever since owning my first Toyota car. It is a lot more expensive than other insurers, but because I had such good service following a collision a few years back I have stayed loyal to the company. On renewal this year the service was not so good. Toyota have a new insurance management company and if you phone customer services you can be waiting up to 15 mins for the phone to be answered. I asked the representative why the system is not as good. I was told because it is a new company with newly trained staff and they are busy. I had a couple of questions because documents had conflicting statements. A couple of the questions had to referred to a supervisor resulting in more hanging on whilst getting an answer. Has anybody else experienced this poorer service?  It was never like this previously. I just hope it is not like this if I ever have a claim.

 

Share this post


Link to post
Share on other sites

Moved to Toyota Insurance Discussions.

Share this post


Link to post
Share on other sites

I used to use Toyota Insurance and found them generally good - though I did have some issues with them at renewal when they quoted way more than their website offered. I moved to LV= using a discount I had from Union membership.

I looked at Toyota, again, in the Summer of this year, looking for a quote - the website link doesn't work, and on checking I discovered you can only phone for a quote, and yes I wasn't impressed. Unfortunately I stayed with LV=.

Share this post


Link to post
Share on other sites

I found at renewal last month (August) I was passed from one number to another and then it wasn't answered. I was No5 in the queue and I got tired of listening to stupid music.  I emailed them with a complaint and asked them to ring ME!  Our internet service provider - PlusNet - will phone you back if there's a queue.  Why Toyota can't do that, I don't know.

Eventually got a phone call with abject apologies, but they were way too late.  I'd got online and found almost an identical policy from the AA at less than half the price.  All done online, no waiting, no queues, no hassle.  Took all of ten minutes.

I told Toyota that they desperately need to get their act together (and reduce their prices) and to get renewals done online rather than on the phone .......................... or they'll rapidly lose their customer base.   They thanked me for my comments and apologised again.

Mick.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  

  • Club Hybrid Poll

  • 223 Hybrid Reliability

    1. 1. If you were to consider buying a Hybrid model over 5 years old, would you be worried about the reliability of the Hybrid system?


      • Not really as Hybrid systems are always reliable
      • Not if it had a Manufacturers Warranty on the Hybrid system
      • I would not buy a Hybrid model over 5 years old