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Steve Douglas

Total brake, system & safety failure

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Hi all. I am hoping someone can help. Yesterday I was in traffic (luckily), travelling circa. 10-15 mph when suddenly the following happened and I nearly hit the car in front! Wondering if this has happened to anyone else? Background - I got the CH-R Dynamic Leather Hybrid new in September 19 and have only done 1500 miles.

Brake pedal became very hard and stuck, I had both feet on the pedal and only managed a slight brake. Stopped in the end, phew!

A warning appeared - "Brake?" and then "depress brake manually" then the screen and car went wild:

"braking power low" then "Pre-collision system failure" then "Lane departure alert malfunction" then "Anti lock brake system malfunction" then "safety failure" then "hybrid failure" then "EPB malfunction" then I started to smell burning.

Called out The AA, he tried to drive it and brake and nearly ended up the garden I was near as he couldn't brake properly. He then said the diagnostic list was really long, and more worringly there was an error saying basically, the system/computer couldn't find/detect a brake pedal! His response was, too dangerous to drive and he had no idea how to deal with all the errors. So he took it to the dealership.

It was really scary. I looked on good old Google and I can see it has happened to people before. So, any thoughts/experiences with this?

Thanks, Steve.

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Wow! You’re lucky you didn’t injure yourself or anyone else!

i would personally take it further. This may be a decal on something as serious as this. Talk to Toyota relations team and if you get no joy, escalate to dept of transport.

Tell Toyota you are not driving the car until THEY have test driven it for at least 250 miles. Ask for a replacement in meantime.

Hope you sort it out. 

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Tell me about it! It is currently with the Toyota dealer. They didn't look at it Saturday. The AA gave me a replacement car but only for 48-hours, so has to go back tomorrow @ 11.30am. Spoke with the dealer yesterday and they were "unsure" if they would be providing a car, got the Manager contacting me in the morning. 

Must admit I feel really uncomfortable about getting the car back when they have "fixed" it. Do you think I should contact the Toyota relations team before the dealer comes back to me?

Thanks @Starensis

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Sounds like one for Twitter and the national and local press. 

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As regards service, the service departments at a lot of dealers (not just Toyota) are only open half day on Saturdays, and if they already had customer appointments booked, they may not have had the capacity to look at the car that day.

Before escalating the issue on social media, etc, contact Toyota Customer Services - https://www.toyota.co.uk/contact-us/

 

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I have raised a case with Toyota Customer Relations today after reading previous comments. Yep, agree most are half-day Saturday. I'll now wait to hear from the dealer tomorrow. Worrying though safety wise but the fact it's 5 months old and only done 1,500 miles. Thanks all.

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The least you should expect is a replacement whilst yours is being investigated! 
 

I would certainly prime customer relations with regards to major safety aspects and your expectation. 

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Steve that is a horrible place to find your self. I am glad you are ok and was able to avoid an accident.  It is seriously scary to lose all brakes.

Its happened to me twice now, both were Toyota's but both were old, one had done 170k  (the dealer saw me coming with that one lol) the other round 90 k,  so ordinary ware and tare really and not 5 months old!!  

I understand fully re you not sure about trusting to drive it.....

Given its so new can you ask it to be replaced with a new one?

I hope they have the decency to give you a curtsy car!!  Given your ones mileage/age its the least they can do!

I can't begin to say how I would feel.  To get a new car and have it do this must be so, well for me I would feel both sad and angry..... 

I would really ask if they can just replace it unless they 100% explain why it happened and 100% repair it.... My green one was repaired after being lifted home to a garage for brake failure  the day I bought it....  It was a while before I learned to trust her

I hope so much you can get this sorted 

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Firstly, Toyota Jemca Reading and Toyota UK Customer Relations have been really good, keeping me up to date. 

So, a major part was replaced yesterday (can't remember what it was called) which did not resolve the issue. Funny enough Toyota engineering team contacted Jemca after receiving the AA report on the faults to see what had been done and the status. Between them it was agreed they now need to replace the "Booster Brake" (costs £2,500). This they are waiting for which will take a few weeks. Once they have fitted it they are hoping this fixes the issues, then they'll thoroughly test is. 

Toyota UK are supplying me with a replacement CH-R until everything is fixed and working. I have put in writing my concerns with getting the car back, I am nervous about the thought of driving. They've assured me I will not get the car back until they are 100% happy it is safe. 

I'll wait to see what happens, and will update you. Thanks also for all your comments.

Wish me luck!

Steve 

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Any updates on this Steve?

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