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My Toyota / MyT app


nlee
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I don't find the MyT app particularity reliable at recording journeys. On two recent journeys the start and finish locations were correct but the "snail trail" and the stats stopped around 75% of the way through the journey. I can see there is the function to set as business trips and export a report. I won't be using that or I'll be well out of pocket!

I think I read it somewhere else on the forum that the range was different on the app to the car display. That's the case with mine, it shows much lower on the app. The EV range and Battery charge is spot on though (providing you refresh and wake up the car).

Hopefully the app is work in progress and it will improve over time. One good thing about my last car was the app. It was spot on for journeys and range. You could also check where it was locked, alarmed and if any doors or bonnet was open, and you could unlock it or flash the lights and beep the horn from the app. However, this was a paid subscription feature after 3 years. I say one good thing because the app was great but the integration with the multimedia system was terrible, it could even hold a bluetooth connection for more than 2 minutes. 

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I’ve not had any real breakages of the bread crumb trail on my app and it’s been pretty accurate. The only issues is sometimes if it can not get a signal to the SIM, this can also be the case when the car stops and can take awhile to update the app.  On occasions it’s taken an overnight to update but then I’ve assumed it was a server update, maintenance issue maybe? 
Again generally I’ve found the range in the app and what I manage to achieve pretty close. It does take time to understand your driving style and assumes a nominal environment so if you’ve been driving locally and slowly it will build a picture of your style only to be defeated when you hammer it along the motorway. This happens to me regularly and I don’t see this as an app issue. I’ve also had the occasional fuel range displayed that was way out but either refreshing the app or starting the car has sorted that no idea what’s going on there but it’s only been noticeable recently.

There is additional functionality available for some RAV4 users but currently not the 2021 PHEV, door open/close, flash lights in a car park to find the car.  We wait and hope that they will continue to release changes and include additional functionality into the MyT app for the PHEV it would be nice to capture some of the information that is displayed in the car.  I’d certainly like more targeted PHEV data e.g breakdown on a long run between pure EV and HEV modes rather than an overall mpg figure, which looks amazing but ridiculous. I currently note the distance travelled when the EV range has gone and then calculate the true mpg number for the distance travelled under HEV mode.

Overall I’m happy to have the app and find it very useful but a work in progress….

 

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This is an example of what I get Ernie. You can see the start and finish pins which are correct but the route stops just south of Hereford. The time and distance reported are both well short of the actual trip. I haven't measured it but assume they reflect the route up to the point it stops tracing.

It did the same on the return, stopping tracing around Oswestry.

Screenshot_20211014-155712.png

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Agree, the intelligence around EV use and even when EV is used in HEV mode would be fabulous. I'm sure the latter would be good to see on HEV models too.

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I don’t know, obviously but it looks to me like it lost the signal to the SIM and did not pick it back up again?

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38 minutes ago, ernieb said:

I don’t know, obviously but it looks to me like it lost the signal to the SIM and did not pick it back up again?

Just seems odd that it knew where the journey ended so must have had a signal then. I'd have thought there would be some buffer of info stored in the car system which uploaded when it got signal or you'd see gaps whenever there was no mobile signal.

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Just thinking about my last comment. Maybe that is how it is supposed to work, the data is stored in the vehicle and uploads at the end of the journey. Both journeys cut off around 2h 45m (a bit either side). Perhaps the memory isn't big enough to cope with longer journeys. All shorter journeys have been fine. Maybe it's telling me I shouldn't drive non-stop for that long!

I'll keep an eye on it next time I do a longer journey but in the meantime it would be interesting to see if anyone has done any 3+ hour journeys and had any success.

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I think that it records trips longer than 2 hours but I think you are correct in that when you are moving the app says you are moving and will download the trip to the server If the position is lost during the trip then that part would not be sent. However, I don’t know for sure how it works it’s just a guess based on current experience.

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I have had a complete journey omitted, one of a there  and back is omitted and I have also had a part journey omitted. 

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I see they have fixed the weekly and monthly MPG graphs.  The bar graphs and average MPG lines are now displayed correctly. 

The App was updated on 8 Oct. 

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My Driving Analytics gave a top speed of 129mph the day after I took delivery!!!!!!!!!!!!!!!

Eek - I may have got near to 80 for a brief moment but 129????????

Thought the top speed was 112 officer - just testing.

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8 hours ago, Lawnmowerman said:

My Driving Analytics gave a top speed of 129mph the day after I took delivery!!!!!!!!!!!!!!!

Eek - I may have got near to 80 for a brief moment but 129????????

Thought the top speed was 112 officer - just testing.

Take a look at the detailed trip and look at the route, 10:1 it was the PDI mechanic giving it a test!  I had something similar when I got mine in fact a knew about it when I picked up the car, 96mph in my case.  An interesting discussion took place with the group sales director. The mechanics don't know or currently understand about the properties of the MyT app but for the user a great way of monitoring where the car has been.  

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Ernie, as I said elsewhere, the mechanics don't know how to operate the car systems. 

Well some mechanics. 

My last two cars were maintained by Mercedes specialists, they were engineers.  Broke down one Sunday in a narrow single lane in the centre of Abingdon, car was a sod to push into a bus slot.  Rang the engineer; he was also away from home, 300 miles away. Described the fault with preceding light indications "probably the crankshaft sensor, try again in a few minutes, ring me back or bring it in Monday if you can". 

It was and it did. A dealership would undoubtedly have sucked teeth and insisted on diagnostic tests etc. 

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Roy it seems the first port of call today is to wire the car to a diagnostic tester.  Whilst I can understand just how complicated modern cars are it does seem that many technicians are totally reliant on the data that gets reported rather than a feel for the issue.

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On 10/14/2021 at 9:48 PM, Lawnmowerman said:

My Driving Analytics gave a top speed of 129mph the day after I took delivery!!!!!!!!!!!!!!!

Eek - I may have got near to 80 for a brief moment but 129????????

Thought the top speed was 112 officer - just testing.

I can beat that - 131 mph. OK, the wife was driving at the time but I was in the car ...

OK, the number was perfectly correct - it's just the units Toyota have wrong on the Driving Analytics bar graphs ... the figures are in kph (rather than mph).

So your 129 kph is actually around 80 mph (as you admit) - the wife was doing 131 kph (81.8 mph) on a French autoroute which is pretty much bang on the speed limit there (which for her is very moderate - but I was in the car 🙂 )

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This weekend I made some longer journeys, none of which appeared on the mobile or web based records of journeys. Other shorter journeys either side did appear. Two of the journeys either started or stopped in areas with very poor or no mobile data coverage, so was wondering if that could be an issue - but at least one of the journeys both started and stopped with good mobile coverage, so not sure if that really was the issue. Rather annoying as I was hoping to take a good look at the performance figures for these journeys!

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And on closer inspection it doesn't even supply me with the mpg and/or miles/kwh figures I was hoping it would. That's annoying.

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Did a journey yesterday, 3.11 hours, tracking stopped and my car is still about 50 miles away.  Something in that storage theory. 

Journey down south, 3 segments, 2nd 2.32 and 3rd 2.24.  All segments recorded accurately. 

As we are encouraged to take a break every 2 hrs are Toyota taking that as a storage limit? 

 

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I'm not convinced mobile signal at the beginning or end of a journey has any impact. I'm sure the data is stored locally and uploaded the next time it does have a signal. This would be similar to any GPS tracking bike computer or exercise tracking app on a phone.

I had 6/8 journeys last week that didn't show up then they all appeared this weekend, about 3 days afterwards. Arguably this could be to do with mobile signal but probably a processing queue on the Toyota side server. There were clearly some issues this weekend too because there were times I couldn't log into the app or the website at all.

I'd say the cut short journeys some of us are experiencing are data capture/storage issues within the car. It is odd that several reports are around the same duration, from 2hr 30m to 2hr 45m. Some say they have recorded longer journeys but I wouldn't if different types of route can affect this (e.g. rural roads taking more data points than a motorway - just a theory).

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4 hours ago, Roy124 said:

Did a journey yesterday, 3.11 hours, tracking stopped and my car is still about 50 miles away.  Something in that storage theory. 

Journey down south, 3 segments, 2nd 2.32 and 3rd 2.24.  All segments recorded accurately.

 

Well, scratch that theory.  Took the car out today and the journey upload to the server and thence the App was completed. 

However the recorded journey time was 4 hrs 11 minutes but only 3 hrs 1 minute between start and stop times as shown in the App. The start/stop times were correct. This meant the average speed was 47 and not the 33 shown in My Toyota. 

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There does seem to be server issues, it was down for parts of this last weekend.  It can struggle when there is no signal but does seem to get there the majority of times in the end.

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  • 2 weeks later...

How does the trip data get to MyT ?

I turned off wi-fi and auto connect to the internet so what route does the trip data take to the Toyota server?

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17 minutes ago, Tomfromfife said:

How does the trip data get to MyT ?

I turned off wi-fi and auto connect to the internet so what route does the trip data take to the Toyota server?

via the built in SOS SIM ...

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On 10/25/2021 at 1:59 PM, ernieb said:

There does seem to be server issues, it was down for parts of this last weekend.  It can struggle when there is no signal but does seem to get there the majority of times in the end.

Fingers crossed but whenever I've used it to switch on climate control or check charge or trip data it has always worked. Takes a few seconds but works. Far cry from the Peugeot app on the last PHEV. That only worked about 1 in 5 times. Gave up in the end.

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I am going to ask the lease company to either ask the supplying dealer or let me ask (no idea who it is) for the details of my ordered new RAV so I can track its progress in the app I gather.

What do I need, is it just the allocated VIN number?

I presume I just add it as another vehicle in the app alongside my existing one.

Thanks

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