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Tracking new order


gaznrx8
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Hi

placed an new car order 2 days ago but struggling how to track the build process. 

sales woman says download the MyT app and put in your name and the build tracking information will come up. 
I’ve set the app up but to add a car it’s asking for a registration number or vin number. 
I’ve emailed the sales woman but got no reply so thought I’d ask here ? 
 

thanks 

new Corolla owner 

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As long as you’ve set up your MyT account with the same email address as the one used in the finance application (if relevant but you should def take it now, they’re offering deposit contribution plus 0% finance, pay it off after 2 months if you want (minimum time) so no loss) and AFRL form, then you’ve sent the max in your side

if your dealer is fobbing you off, contact Toyota uk via webform, they usually respond by the next business day, they’ll speak to your dealer and it should be sorted out within a day or 2

note, depends which model you ordered but don’t expect to see it move from processing to build till the end of January earliest (if it doesn’t get pushed off past that)

https://www.toyota.co.uk/help-centre/#/iframe/https%3A%2F%2Fforms.toyota.co.uk%2Fcontact-us
 

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  • 2 weeks later...

1 minute ago, Woofwoof said:

If the dealer has set it up correctly shouldn’t take more than a day

There are other factors, like component shortages and/or factory shutdowns that will affect that.

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Just now, Stopeter44 said:

There are other factors, like component shortages and/or factory shutdowns that will affect that.

Those affect when you get a build date

they should not affect the order showing up as in process

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28 minutes ago, gaznrx8 said:

Just comes up with that 

8290C166-9404-4E66-9474-1C2394D912E0.png

I had the same issue and Knew from the forum that many ppl had the order showing as processing order

i contacted Toyota Uk and they contacted the dealer to help me and half a day later it showed up

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I’m fed up of contacting my dealer must have phoned her 4 times she just says it might show up after Christmas. 
 

contacted Toyota uk which just put me through to the same sales woman I used, I felt as thou I was pestering them. 

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We Ordered ours on Saturday ( last weekend ), It showed up in MyT on Monday (Yesterday).

Are you looking at Purchased tab and not Owned? Car is also in my Wife's name, but email is mine and linked to MyT.

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It's not necessarily better, but you click on the account icon, at the upper right in the window, and use the same credentials as you use for My T. There's a little more information on there.

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2 hours ago, gaznrx8 said:

I’m fed up of contacting my dealer must have phoned her 4 times she just says it might show up after Christmas. 
 

contacted Toyota uk which just put me through to the same sales woman I used, I felt as thou I was pestering them. 

I used web form

didnt drive anyone mad

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