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user name or password incorrect


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When I first turn my Corolla 2021 hybrid on, A message pops up on the screen "User name or password incorrect" clicking on Ok gets rid of it, but what is it? What user name and/or password? and how do I deal with it? Your help would be appreciated

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As above its the head unit trying to log in to a MyT account, on the head unit select "setup", then "online" on the LH menu set and make sure the username and password filled match your MyT account

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Thanks, finally sorted it. It seems that the dealership enter new owner details. They had entered my partners name as the car was purchased in their name. Once I entered that name into the head unit all was sorted. 

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  • 1 month later...

I have this problem too, will try the advice however in my case not the dealer. 

I think there was glitch on MyToyota which demanded a new password. To simplify things I reset the old password but I suspect the car needs that to be reentered again as well. 

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Also check you don't have special characters in your password. MyT app and My toyota Web page will accept a password that has $ for instance, but then the headunit won't sign in. ! Is accepted.

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Amazes me that so many companies/sites allow simpler passwords. I use a password generator and I still come across them where they say it must be an exact length, no special characters and must start with a capital....I mean brilliant, you just gave a hacker a start point and limited the variations they would need to try...

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