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Register Satnav and Online

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I am struggling to find my Satnav serial to register it and update maps. In my car I get as far as Online to find out but it wants an email and password before the serial is shown. Everything is in UPPER CASE and it does not accept a password. Does it need a new one? Someone surely has experienced this? The web site is a nightmare.

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Perhaps reading the "2022 V1 update" topic in this corolla club forum may help.

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