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My T app disconnection ?


HSDish
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Can`t get any connection to preheat or charging info. with my T app in cellphone .

I can get info. about " find my car" and "latest trip" but not  preheat or charging info. I can pre heat through the AC button at the key but not in  the phone app.

I haven`t had the car  at  service so no disconnection by the toyota garage and I`ve tried for some 40 hours now

Any suggestions on solving the problem?

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Probably Toyota servers again. I had issues connecting yesterday too.

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11 hours ago, nlee said:

Probably Toyota servers again. I had issues connecting yesterday too.

Absolutely.

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It's worth deleting and reinstalling the app to see if that resolves it. Hopefully you know your login details.

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Thanks to all.

I´ve tried to log out and and then in again but that didn`t help.

Do You think I have to delete the whole app ?

Isn`t it a bit strange that the "find my car" funktion works?

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I had similar problems many months ago reinstalling did resolve things, no guarantees but worth trying.

As long as you have your login credentials it's fine....all your info will still be on the Toyota servers.

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7 minutes ago, Hayzee said:

I had similar problems many months ago reinstalling did resolve things, no guarantees but worth trying.

As long as you have your login credentials it's fine....all your info will still be on the Toyota servers.

Thanks.

Feels a bit scary but... ill try

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I’ve had recent MyT software app updates and whilst I can log in it seems to want to oscillate between landscape and portrait whilst collecting data at log in. Once it’s logged in it’s stable. 

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1 hour ago, ernieb said:

I’ve had recent MyT software app updates and whilst I can log in it seems to want to oscillate between landscape and portrait whilst collecting data at log in. Once it’s logged in it’s stable. 

Ernie when you mentioned an update I checked the Android app store and saw an 18 November update which I just applied. Not seeing the same problem as you though. Is yours on an iPhone?

 

 

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I use either an Android phone or iPad Pro. Having said that I’m just installing an update that popped up for the iPad which has sorted the problem I had.

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Now Ive tried to update and uninstall and then reinstall the MyT phone app, I did even restart the car but nothing helps. Cant connect to preheat and the app doesnt show latest trip .

Finding the car works though

I havent changed anything in the cars infotainment or MyT in my computer though

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It sometimes kick you out but without any type of notifcation make sure you uptodate with Myt app and sign back in.

Sometimes it takes hours for it to show you all of your trips for a paticular day and it may even not show until tomorrow.

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I am on version 4.13.0 (507)

so you an a newer version than what I am using.

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Just tried updating myT app its not chainging so maybe its down to the car diffrances or mobile phone.

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4 hours ago, HSDish said:

my app version is 4.14.0 (30167)

My Android version is 4.14.0 too. See whether it resolves over the next day.

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5 hours ago, HSDish said:

Now Ive tried to update and uninstall and then reinstall the MyT phone app, I did even restart the car but nothing helps. Cant connect to preheat and the app doesnt show latest trip .

Finding the car works though

I havent changed anything in the cars infotainment or MyT in my computer though

When you say can't connect to preheat....is the fan icon there and if so what happens if you select it? See image below 

 

746296681_Screenshot_20221119-0213092.thumb.png.0a74c1d35e108089304076ea9a51106e.png

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For info: A new version of the MyT app has appeared in the App Store.

 

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  • 2 weeks later...

Had our RAV 4 PHEV 2020 at service at my local Toyota dealer/garage and the app connection always use to get lost for about 24 h, and so even this time. Ive asked them to make the app connect direct but they say they cant but... after the 24 h disconnect the app started to work as before again. No disconnection problem , as for the week before

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Over the last 4 trips MyT has missed out recording 2 trips its records one then misses one.

Lets see what happens tomorow.

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Today as I suspected MyT worked perfectly with 2 trips both recorded.

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10 hours ago, Derek.w said:

Today as I suspected MyT worked perfectly with 2 trips both recorded.

There you go, a winner 🏆 

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Yes no updates to MyT carried out.

Not even a reset but it made me sign back in just to download the data.

 

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