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Windscreen Replacement?


Cyker
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So apparently this is Bad Luck Month for me - Noticed my windscreen has a massive crack on the passenger side; It wasn't there when I left work yesterday so must have happened on the way home while it was dark!

Normally this wouldn't be too big a thing since insurance covers windscreens, but this is the first time I've had a car with all these sensors attached to the screen - Has anyone had their windscreen replaced on a newer vehicle before? Does whoever replaces the windscreen need to re-calibrate the sensors? If so, do they do it or do I need to get Toyota to do it, and how do I arrange this as part of the replacement so I don't end up getting charged for it??

I'll need to make sure they get the right one for a HUD-equipped car too...!

 

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Sorry to hear that happened to you too. 
It’s simply unavoidable thing with the amount of salt and grits on the roads already. A stone has hit your windscreen perhaps you didn’t noticed and after the car been left parked for a while the screen changes it’s temperature and cracks has developed, it has happened  to me two times within few years on two different cars. Thanks to transport ministry for been very good to organise salt on the roads and to majorly of drivers who overtake and immediately cut in front of me, great. Even my recent screen has already two nasty dots from a fiesta driver. 
The autoglass will take care of everything, you just need to double check and perhaps tell the technician before he start the replacement to be sure that windscreen seats flush or lower with the roof line. When all is set drive the car and listen for extra noises inside the cabin, wind blowing too. Hopefully they will sorted correctly first time. 👍

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Ah , that is bad luck Cyker.😟

Not relevant nowadays I know, but an old pal of mine was working for auto glass years ago, and did know what he was doing, well trained.

As Tony says, they may be your best bet.

Sorry, don't know anything about these complicated screens with multiple sensors, but with the clued up on here,I bet someone does.

Coincidentally in a recent local news article,I read our county council has a very large reserve of salt and grit ready for spreading around .

All ready for the winter round of blasting the paintwork from cars, and rotting the undersides, funny how they made a big thing of the cost of salt and grit as if they were personally paying for it, but somehow ignored the cost to car owners who pay to replace and repair the damage.

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I assume your driver assist hud etc is projected and not built into direct in to the screen .If sensors are built into the windsreen then I would expect they need recallabration if the screen is replaced. Auto glass seem to specialise in this and can take up to a couple of hours .

Sorry this happened to you.😔

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True, Toyota dealer will appoint auto bass for screen replacement. That’s understandable, however the screen itself if provided by Toyota as oem part and specifically reminded to the fitter that he needs to fit it properly against the roof line and the quality of the oem Toyota screens make a huge difference. 
The Avensis guy from Ireland who went through hell with his insurance to fight for new original screen and correctly installed, I thought just leave it but he was right. My new windscreen Pilkington fitted by autoglass is pure garbage. Only few months old and has so many stone chips that now I am thinking it won’t survive this winter., plus the fact that it was fitted half inch higher and sticks out of the roof like a spoiler?! Autoglass and their screens are joke. I will fight next time too. 

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4 minutes ago, TonyHSD said:

True, Toyota dealer will appoint auto bass for screen replacement. That’s understandable, however the screen itself if provided by Toyota as oem part and specifically reminded to the fitter that he needs to fit it properly against the roof line and the quality of the oem Toyota screens make a huge difference. 
The Avensis guy from Ireland who went through hell with his insurance to fight for new original screen and correctly installed, I thought just leave it but he was right. My new windscreen Pilkington fitted by autoglass is pure garbage. Only few months old and has so many stone chips that now I am thinking it won’t survive this winter., plus the fact that it was fitted half inch higher and sticks out of the roof like a spoiler?! Autoglass and their screens are joke. I will fight next time too. 

 If the screen and fitment  is only a few months old, why are you not pursuing some sort of recompense with Autoglass ? I appreciate you do not like Autoglass but surely this transaction is still in some sort of warranty period.

Best Wishes and Regards, John

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6 minutes ago, JARC1 said:

 If the screen and fitment  is only a few months old, why are you not pursuing some sort of recompense with Autoglass ? I appreciate you do not like Autoglass but surely this transaction is still in some sort of warranty period.

Best Wishes and Regards, John

Well, it’s not cracked yet and stone chips forms when stone hits the screen, however the original glass lasted for 12 years and the replacement one from autoglass is completely different grade or quality and it’s super easy to get chipped. I will complain when the time for new screen comes. My car gets used properly on daily basis and I can’t stop or go and deal with garages until the problem is bigger and the car is not safe to drive. Definitely will deal with them next time and push for better screen and better fitting. 👍

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Dealt with Autoglass a long time ago in the past, also put an official complaint in against Autoglass via my insurance company who took the complaint seriously.

Ended up with a genuine vehicle manufacturers supplied branded windscreen fitted by a different automotive glass replacement company & paid for via my insurance company.

 

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Well just got off the phone with Autoglass, which apparently *is* my insurer's designated windscreen repairer.

Was fairly painless and the agent was helpful and patient with all my questions about the recalibration and HUD, and took down all the details, although at the end they put you through to a robot to take your card details for the excess then it just cuts you off! I sat on the line for a good couple of minutes waiting to be reconnected before I realized that was it...!

Apparently because it's a relatively new car the windscreen isn't something they stock and needs to be ordered in (I'm hoping that also means nobody's made a pattern part yet and it'l be a Toyota one!), then I need to goto an actual Autoglass centre so it can be fitted and everything calibrated.

I guess this ADAS calibration is quite a common thing now, since all new cars have it, so it isn't as big a palava as I thought it was going to be!

 

 

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Indeed - It's been a long time since any of us had a windscreen done so wasn't sure what to expect!

Last time we spent 2 hours in a queue to Toyota insurance to book it in, then some weeks later a dodgy-looking bloke turned up in a van, knocked on our door to introduce himself and get the keys, then ran some cheese wire around my dad's Verso windscreen to remove it and a razor blade to clean off the remaining adhesive, then took the new glass out of his van, more razor blades to remove the stickers, then plonked it on the car using some fancy jig, told us not to drive for 2 hours then left! :laugh: 

The crack on this is a really weird one; I've had stone chips before that took a chunk out of the glass but could be repaired, but never had one that caused a crack like this; There's a tiny chip where a very small stone might have impacted the glass, but it's so small I can't imagine it would have caused a crack like this, given I've seen much bigger impacts that just chipped the glass but didn't cause a crack to form.

It's all just a bit odd, as previously I'd noticed a lot of GR4 owners having cracked windscreens, and in a lot of cases they apparently just suddenly formed without any obvious impacts, starting from the edge of the glass and working its way in, and this seems very similar in its MO to what's happened with mine! One post speculated the windscreen was part of the increased structural rigidity in the TNGA-B platform and was under a lot more stress than a normal windscreen, which might be why they were more prone to cracking.

 

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22 hours ago, Cyker said:

Indeed - It's been a long time since any of us had a windscreen done so wasn't sure what to expect!

Last time we spent 2 hours in a queue to Toyota insurance to book it in, then some weeks later a dodgy-looking bloke turned up in a van, knocked on our door to introduce himself and get the keys, then ran some cheese wire around my dad's Verso windscreen to remove it and a razor blade to clean off the remaining adhesive, then took the new glass out of his van, more razor blades to remove the stickers, then plonked it on the car using some fancy jig, told us not to drive for 2 hours then left! :laugh: 

The crack on this is a really weird one; I've had stone chips before that took a chunk out of the glass but could be repaired, but never had one that caused a crack like this; There's a tiny chip where a very small stone might have impacted the glass, but it's so small I can't imagine it would have caused a crack like this, given I've seen much bigger impacts that just chipped the glass but didn't cause a crack to form.

It's all just a bit odd, as previously I'd noticed a lot of GR4 owners having cracked windscreens, and in a lot of cases they apparently just suddenly formed without any obvious impacts, starting from the edge of the glass and working its way in, and this seems very similar in its MO to what's happened with mine! One post speculated the windscreen was part of the increased structural rigidity in the TNGA-B platform and was under a lot more stress than a normal windscreen, which might be why they were more prone to cracking.

 

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Exactly same crack and place as per my car 🫢

Best to make some pictures before you take the car for screen replacement and some after the new screen. Also make a note for road and particularly wind noises and regenerative braking noise levels inside the cabin with the oem glass and afterwards. The sensors and calibration should not concern you as much because if they don’t do it correctly it will trigger warning messages but not properly fit windscreen may cause wind blow and a lots of noises plus moisture introduced inside the cabin, something that you definitely don’t want. 👍

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No worries, after reading your posts and a few others about badly applied windscreens I'll be there with a micrometer and some vernier calipers! :laugh: 

The noise will be trickier to check - The Mk4 has possibly the worse noise insulation of any Yaris I've owned and it already sounds like the window is open sometimes, and was like that from the day I bought it; I think if the windscreen had fallen out I'd be hard pressed to tell the difference if I was blindfolded! :laugh: 

I'm exaggerating slightly obviously, but it really does let in a lot of road noise; Whenever I drive past concrete barriers on road works I instinctively check the left doors as it sounds like either a door or window has been left slightly open! :laugh: 

 

 

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1 hour ago, Cyker said:

The Mk4 has possibly the worse noise insulation of any Yaris I've owned

Noise absorbing and/or dampening materials tend to be heavy, so with the drive for economy, in part through lighter vehicles, they are going to be minimal in many new cars.

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  • 3 weeks later...

Update: Autoglass have lost my windscreen in the system somewhere and cancelled my appointment on the 19th to replace it!

They can't tell me if it was ordered but it's definitely ordered now but is on backorder with no ETA. Yay! Driving around with a 1.5foot crack in my windscreen is *just* what I wanted for Christmas!

Also, because this has gone on so long, my insurance with the company this started under has expired so smeg knows how that's going to affect this. I'm still going to call them to see if they will let me go a different route, as I was at Toyota today* and they have them in stock with a 3-4 day lead time!

 

 

*It turned out it wasn't really about the finance, but they just wanted to buy my car off me and put me on a new finance at a lower monthly, but as they don't make HUD-equipped Yarisesisesus any more I politely declined. Apparently Toyota are currently "throwing gobs of money" at dealers to get peoples old cars and put them in the queue for new ones on finance so this may be useful knowledge to someone after a good deal!

 

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New cars aren’t good deal anymore and I believe there will be a huge discount available on new cars in the next 1-2 years as people simply will stop buying new, 10% plus massive deposit, no no for most private buyers unless Toyota becomes dominant on the list of drive the deal and Carwow. 
Keep your Yaris until 2030 and wait for the new fusion energy 😂👍, btw the noise you hear in the car likely to be from the windows and doors seals if it sounds like there is a window left half open. To find you may give t(e car to someone else to drive at 60mph and you trying to find where the noise comes from, likely will be an air blow too. 

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That's the plan!! I'm just waiting for either better batteries or Mr Fusion from Back to the Future 2 (Which was set in 2015, so it's 7 years overdue! Clearly someone's been slacking! :laugh: ).

I have gotten my mates to try and find the sound source when they've been in it, but we've not pinpointed anything; The metal on the outside of the doors is thinner than the skin on a rice pudding so it's possible that's just how it is! (If you tap one you'll see what I mean - If I hadn't seen the NCAP crash tests and the flippy Evoq I'd be a lot more scared of side-collisions!! :laugh: )

 

 

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On 11/26/2022 at 5:06 PM, Cyker said:

Normally this wouldn't be too big a thing since insurance covers windscreens, but this is the first time I've had a car with all these sensors attached to the screen - Has anyone had their windscreen replaced on a newer vehicle before? Does whoever replaces the windscreen need to re-calibrate the sensors? If so, do they do it or do I need to get Toyota to do it, and how do I arrange this as part of the replacement so I don't end up getting charged for it??

I'll need to make sure they get the right one for a HUD-equipped car too...!

Argh! That sounds like a month of frustration. Just what you don't need in the rush up to Christmas. 

It looks like you've made the decision to move ahead and replace the screen (not much choice). If it's of any comfort, I had the windscreen on my 5 series successfully replaced this summer after a stone hit it on autobahn. The car has all the possible sensors, cameras, and HUD. Despite this, the guy replaced it in about 40 minutes, instead of the estimated 2 hours. That included some calibration and a test drive to make sure it was all OK. 

In my case it has worked well. All tech still works fine. It's more the simple things that may go wrong, like plastic trims and window surrounds that can break or not properly line up again and begin to rattle. The HUD is possibly slightly distorted now, but it's so little that I don't know if it's just me that didn't look close enough before or an actual difference. In any case, it's absolutely minor and doesn't bother me. 

The only other caveat I can think of is that the repair companies don't normally use branded windscreens. In my case it meant it no longer says 'BMW' or 'Connected Drive' on the outside. The option then is to get the manufacturer to install a new screen for about £1300. However, I don't think Toyota has a habit of putting branding on their glass other than the normal etched marking in the corner. So, it may be a non-issue altogether.

I hope you get it sorted with as little fuss as possible and enjoy a peaceful festive season. 🤞 

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It's just annoying as I feel I shouldn't have to keep chasing these companies to make them do their job, yet here we are again!

I was more worried about the crack growing but it's stabilized and everyone keeps telling me it's fine because it's laminated glass.

I'll see if my old insurer will still talk to me on Monday as I've been given the proper number to call Not listed on their website! Hmm), but that line's only open during week days.

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