Morning shock 😲

[Filip.08]

Hi everyone I just had a morning cold shower)) I bought an auris 3 years ago from official dealer so I thought is time to upgrade and I  went to another local Toyota dealer , when I asked about part exchange he told me that the car value is low because it had a major accident which will not come on any online checks but there is in their system,  when I told them that I bought the car from an official toyota dealer they looked very surprised and after some confusion they said this car shouldn't be on the market from an official toyota dealer because it should be sold on auction after the accident, I don't know what to do and what to think,  I am so angry 😡 I've been lied and if I knew at that time I would haven't bought it ... I hope I explained myself correctly, thanks.

[Rhymes with Paris]

That would be a shock.

Is there a category mark on the V5 ?

As in cat n,cat s etc.

Even worse if none,as that would mean a non declared accident and repair, which in turn would mean it has been passed through some very dodgy owners/dealers/auction.

If the selling dealer lied to you as you say, and you can prove it,or if you ask them nicely first and they admit misrepresenting the car, then you may have some partial recourse,less the 3 years use of course.

Has it been reliable? No funny electrical glitches, chassis rails straight? Metal under the boot carpet straight?

[Filip.08]

8 minutes ago, Rhymes with Paris said:

That would be a shock.

Is there a category mark on the V5 ?

As in cat n,cat s etc.

Even worse if none,as that would mean a non declared accident and repair, which in turn would mean it has been passed through some very dodgy owners/dealers/auction.

If the selling dealer lied to you as you say, and you can prove it,or if you ask them nicely first and they admit misrepresenting the car, then you may have some partial recourse,less the 3 years use of course.

Has it been reliable? No funny electrical glitches, chassis rails straight? Metal under the boot carpet straight?

I would take a look at v5 later ,  some problems at the beginning with Aircon and squeaky doors during the warm weather he mentioned something about radiator been replaced because of damage... anyway even if its on v5 how could I know? I received after a week,  they should let me know that had an accident I would never pay 9.5000 for a car with that history 

[TonyHSD]

Well, another’s example how good are the men involved in the car trade, main dealers aren’t any different from all other dark dealers found on eBay, Facebook, gumtree and similar. 
Now if that was me I will look for a replacement car from the same dealer I bought the Auris and book a test drive. I will go back there with my Auris and if the new car I am interested is good and on a good deal I will ask them for trade in valuation on my Auris and if they come back to me with your car been involved in a serious accident and it’s on there system then they are in real trouble. I will push to take the car back and pay list price for it or next step will be legal action. 
Good luck 

[Mojo1010]

As I understand the categories, if the damage didn't warrant a write off then no cat will be recorded. My MK3 Yaris were very lightly gone into the front passenger door by someone coming out of an obscure T junction. It was repaired and no cat recorded. Sold it via motorway last year. 

Edit: If that dealer isn't meant to sell it via their forecourt then you may have some recourse. Tony's recommended course of action seem good if you are planning to buy from a dealer anyway. Or Toyota UK complaints. 

[Rhymes with Paris]

5 minutes ago, Filip.08 said:

anyway even if its on v5 how could I know? I received after a week,  they should let me know that had an accident I would never pay 9.5000 for a car with that history 

Well if you had seen a cat marker when you received the V5 a week after buying the car, you could then have rejected the car at the time.

But you still may have some recourse.

I would definitely go with Tony's idea,it could be the easiest and most simple solution.

[Filip.08]

4 minutes ago, Mojo1010 said:

As I understand the categories, if the accident didn't warrant a write off then no cat will be recorded. My MK3 Yaris were very lightly gone into the front passenger door by someone coming out of an obscure T junction. It was repaired and no cat recorded. Sold it via motorway last year. 

Yes that's understandable, but I believe they should told me or no ? The price should be lowered or no ?  That is what I found in service history 

[Bper]

Hi Filp,Well this doesn't sound to good,but there are steps you can take.Start by checking through all the paperwork from when you bought the car, pay close attention to whether there’s any mention of its accident history. If nothing was disclosed about the accident, this strengthens your position in dealing with the issue.

It might also be a good idea to run another vehicle history check even though the new dealer suggested that the accident won’t show up, it’s worth verifying for yourself to gather as much information as possible.

I would suggest contacting the original Toyota dealer where you bought the car. Explain the situation to them and ask why the accident history wasn’t disclosed. Also, raise the point that the new dealer mentioned that the car should have been sold at auction rather than being sold directly to you.If the original dealer doesn’t offer any help, you can escalate the issue by contacting Toyota UK. They may take the situation seriously, especially if one of their dealers has breached policy by not disclosing a significant accident.

It’s also important to know that under the Consumer Rights Act 2015, a car sold to you must be of satisfactory quality and match its description. If the accident wasn’t disclosed and it impacts the value or condition of the car, the dealer may have violated the law, which could entitle you to compensation, repairs, or even a refund.If these steps don’t lead to a resolution, you can take the matter to trading standards or the motor ombudsman. 

[Rhymes with Paris]

7 minutes ago, Mojo1010 said:

As I understand the categories, if the damage didn't warrant a write off then no cat will be recorded.

That's a good point Mojo, hopefully that will be the case, but the op did say major accident, which made me think it should have been cat marked.

[Filip.08]

1 minute ago, Bper said:

Hi Filp,Well this doesn't sound to good,but there are steps you can take.Start by checking through all the paperwork from when you bought the car, pay close attention to whether there’s any mention of its accident history. If nothing was disclosed about the accident, this strengthens your position in dealing with the issue.

It might also be a good idea to run another vehicle history check even though the new dealer suggested that the accident won’t show up, it’s worth verifying for yourself to gather as much information as possible.

I would suggest contacting the original Toyota dealer where you bought the car. Explain the situation to them and ask why the accident history wasn’t disclosed. Also, raise the point that the new dealer mentioned that the car should have been sold at auction rather than being sold directly to you.If the original dealer doesn’t offer any help, you can escalate the issue by contacting Toyota UK. They may take the situation seriously, especially if one of their dealers has breached policy by not disclosing a significant accident.

It’s also important to know that under the Consumer Rights Act 2015, a car sold to you must be of satisfactory quality and match its description. If the accident wasn’t disclosed and it impacts the value or condition of the car, the dealer may have violated the law, which could entitle you to compensation, repairs, or even a refund.If these steps don’t lead to a resolution, you can take the matter to trading standards or the motor ombudsman. 

Thanks 🙏 that sounds like a good plan ❤️

[TonyHSD]

9 minutes ago, Filip.08 said:

Yes that's understandable, but I believe they should told me or no ? The price should be lowered or no ?  That is what I found in service history 

This car had three accidents repairs: 

May 2018

March 2019 

January 2022 

And if not registered as category which doesn’t need to be all the time then the original dealer or any other dealer should take the car back and pay full trade in value without question as long as the car is in good shape and everything is working. 
Otherwise they are going against their word - the original dealer has sold you  a car with hidden history that they had failed to disclose with you. 
And for that matter your best move is not to tell them what happened with another dealer first , but keep quiet and pretend you just want to buy another car from them and trade in your current one. If the sales goes ok no question ask then fine, you get rid of this car , if not then you have a ground to fight for your rights. You had been lied about the real condition of the Auris and the accident repairs which were recorded in their system. 

[FROSTYBALLS]

From what you've posted, the repair was an insurance repair as the history shows 'insurance excess charged'. Presumably with the details being on the Toyota service history, the repair was done by a Toyota dealer to Insurance industry standards (which would mean it was road worthy after the repair), and the damage wasn't bad enough for the car to have been classified as a write-off.

As it was an insurance repair, the accident details will probably be on insurance databases. 

May be worthwhile you going back to the Dealer you bought the car from for more details - although it may not necessarily be them who did the repairs. 

[skidlid]

19 minutes ago, TonyHSD said:

Now if that was me I will look for a replacement car from the same dealer I bought the Auris and book a test drive. I will go back there with my Auris and if the new car I am interested is good and on a good deal I will ask them for trade in valuation on my Auris and if they come back to me with your car been involved in a serious accident and it’s on there system then they are in real trouble. I will push to take the car back and pay list price for it or next step will be legal action. 
Good luck 

Dad bought a Vauxhall Cresta back in the late 60's from a Vauxhall main dealer. After about 12 months the clutch failed and whilst fitting a replacement the garage (still there 55 years later though the owner is almost certainly now the son) noted that there had been major welding to the bulkhead and chassis legs showing the car had been a major accident. He advised to get rid ASAP.

Back in those days there were no systems in place to document "write off" repair history so it was very much "tough" if you bought a lemon but dad and his cousin (6' 5" and about 18 stone) paid the dealer the car was bought from a visit. Dad had recently changed jobs and a car like the Cresta was just plain daft for driving to property inspections so a smaller car made far more sense. Anyways, he drove away in a nearly new Viva 1600 for a very good price and got what he paid for the Cresta a year previous, the salesman was most helpful apparently.

Also remember that there was pretty much nothing in the way of consumer protection laws back then, most dealers would have simply said "fek orf".

[Filip.08]

Ok I understand it was repaired that's fine , my question is why they didn't told me is legal ? As I said if I knew that it will impact to the price of a future sale I would never bought it ... 

[Filip.08]

1 hour ago, TonyHSD said:

This car had three accidents repairs: 

May 2018

March 2019 

January 2022 

And if not registered as category which doesn’t need to be all the time then the original dealer or any other dealer should take the car back and pay full trade in value without question as long as the car is in good shape and everything is working. 
Otherwise they are going against their word - the original dealer has sold you  a car with hidden history that they had failed to disclose with you. 
And for that matter your best move is not to tell them what happened with another dealer first , but keep quiet and pretend you just want to buy another car from them and trade in your current one. If the sales goes ok no question ask then fine, you get rid of this car , if not then you have a ground to fight for your rights. You had been lied about the real condition of the Auris and the accident repairs which were recorded in their system. 

The problem is that they don't have anything on my budget that's why I went to another main dealer)

 

1 hour ago, FROSTYBALLS said:

From what you've posted, the repair was an insurance repair as the history shows 'insurance excess charged'. Presumably with the details being on the Toyota service history, the repair was done by a Toyota dealer to Insurance industry standards (which would mean it was road worthy after the repair), and the damage wasn't bad enough for the car to have been classified as a write-off.

As it was an insurance repair, the accident details will probably be on insurance databases. 

May be worthwhile you going back to the Dealer you bought the car from for more details - although it may not necessarily be them who did the repairs. 

 

[TonyHSD]

1 hour ago, Filip.08 said:

The problem is that they don't have anything on my budget that's why I went to another main dealer)

 

 

In this case avoid any Toyota official dealers and search for your next car in other places like big motoring world, car giant , or any independent dealers. 
These doesn’t have access to Toyota history check and so if your Auris is in good visual shape and not registered as accident repaired in any if the categories then you have a high chance to get a good trade in value. 
Get rid of this car and buy what’s you like now. Just make sure you run all checks on the new car before proceed with the purchase. 
Good luck 

[Filip.08]

1 hour ago, TonyHSD said:

In this case avoid any Toyota official dealers and search for your next car in other places like big motoring world, car giant , or any independent dealers. 
These doesn’t have access to Toyota history check and so if your Auris is in good visual shape and not registered as accident repaired in any if the categories then you have a high chance to get a good trade in value. 
Get rid of this car and buy what’s you like now. Just make sure you run all checks on the new car before proceed with the purchase. 
Good luck 

Well I run another check ( paid for it) still nothing on it ,  thanks to everyone for help... 

[flash22]

If its not recorded get a quote from we buy any car

front end accident in 2018

something to do with the driver's side doors in 2019 it list 2 sound damper/insulation for the door cards - TBH it's just a repair

Rear bumper in 2022 just a minor bump or scuff - so if you have had it 3 years, that was in your ownership

[Filip.08]

4 minutes ago, flash22 said:

If its not recorded get a quote from we buy any car

front end accident in 2018

something to do with the driver's side doors in 2019 it list 2 sound damper/insulation for the door cards - TBH it's just a repair

Rear bumper in 2022 just a minor bump or scuff - so if you have had it 3 years, that was in your ownership

Oh yes the rear bumper it's mine little treatment)) I already got few quotes and it's like 1500 more than I received today from main dealer,  I forgot to mention that while we were checking my car he pointed that the colour of front bumper it's not the original and there is something else with the front light.... As I said I do understand that it was some repairs which was to high Toyota standards my question is if it's legal? They should tell me about the repairs or no ?  They sold me a second car without anything major than service and maintenance 

[flash22]

Is it legal, more than likely, is it ethically right not to declare it ? Sales are clueless and may not of picked it up when they took it in, it sounds like an ex lease or Motability car

did you buy the car as "approved used" or just "used"

[Filip.08]

Just now, flash22 said:

Is it legal, more than likely, is it ethically right not to declare it ? Sales are clueless and may not of picked it up when they took it in, it sounds like an ex lease or Motability car

did you buy the car as "approved used" or just "used"

Approved 

[flash22]

I would talk to Toyota Customer services and the original dealer as it shouldn't have been sold as approved as your sales guy said

[Filip.08]

Hiya everyone so just to keep you updated)) I went today to se my friends from Toyota I asked for a p/x price and they gave me 6000 which obviously is more than what I received from the guys that told me about car being involved in an accident, when I confronted him about the issue he started mumbling then he checked few details with his manager.... anyway  short story they told me it was nothing serious and the previous guys tried to put the price down a little bit using the information and the price shouldn't be impacted by the work that has been done... Because they hadn't anything on my budget I went to another Toyota dealer after the test drive the price that I received was 5800 ))) and I told them I am just from my local dealer they gave more than that at the end we agreed on 6200 which in my opinion is still less than I believe is worth) 59000 miles , 2016 , 1.2 excel )  a drove a bit corolla 2.0 design  2021 it was just wow 😲 , now I need to decide what to do ))) thanks again for your help guys!!

[TonyHSD]

17 hours ago, Filip.08 said:

Hiya everyone so just to keep you updated)) I went today to se my friends from Toyota I asked for a p/x price and they gave me 6000 which obviously is more than what I received from the guys that told me about car being involved in an accident, when I confronted him about the issue he started mumbling then he checked few details with his manager.... anyway  short story they told me it was nothing serious and the previous guys tried to put the price down a little bit using the information and the price shouldn't be impacted by the work that has been done... Because they hadn't anything on my budget I went to another Toyota dealer after the test drive the price that I received was 5800 ))) and I told them I am just from my local dealer they gave more than that at the end we agreed on 6200 which in my opinion is still less than I believe is worth) 59000 miles , 2016 , 1.2 excel )  a drove a bit corolla 2.0 design  2021 it was just wow 😲 , now I need to decide what to do ))) thanks again for your help guys!!

Corolla hybrid  is much better car than Auris 2, however  be careful with 2.0 hybrids 2020-2021 as these are known for engine issues.
You can look either 2019 or 2022-> to avoid possible problems with 2.0. Or try 1.8 hybrids instead.
 Although I believe it’s not down to a year of production,  but the quality of petrol used up and down the country that cause injectors issues.  The Corolla owners think it’s a bad batch injectors fitted to some models made around lockdown period. 

[Filip.08]

2 minutes ago, TonyHSD said:

Corolla hybrid  is much better car than Auris 2, however  be careful with 2.0 hybrids 2020-2021 as these are known for engine issues.
You can look either 2019 or 2022-> to avoid possible problems with 2.0. Or try 1.8 hybrids instead.
 Although I believe it’s not down to a year of production,  but the quality of petrol used up and down the country that cause injectors issues.  The Corolla owners think it’s a bad batch injectors fitted to some models made around lockdown period. 

Oh I read something about that and I really don't know what to think ,I enjoyed the test drive ,one owner .... 50 k miles  a bit higher than average at least is wormed up )) , full service history.... And it comes with warranty I should be protected if anything goes wrong.... I haven't decided yet but I think I am in love 💕)))