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Any Ideas For How To Contact A Company?


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I've got a faulty item that is less than a year old so I want to return it under it's warranty. Only problem is I can't seem to get hold of the manufacturers/suppliers.

I bought the item off eBay and it came with a Manufacturers Warranty.

The Website for the company is http://www.hb-direct.co.uk

Their contact page states that H&B is distributed by MACLANE ENTERPRISES Ltd, which is London and it gives the following telephone number: + 44 (0) 208 753 77 60

Now I don't know if it's me or not but I can't get that number to work :(

It then has the following info:

H&B is distributed by :

MACLANE ENTERPRISES Ltd

Unit G.01, The Perfume Factory

140 Wales Farm Road

LONDON, W3 6UG

UK

Phone : + 44 (0) 208 753 77 60

Fax : + 44 (0) 208 753 77 61

SUPPORT : info@jpf-europe.com

Spanish / Italian Enquiries :

Phone : + 44 208 753 77 68

E-mail : fabrizio@maclane.co.uk

English / French Enquiries :

Phone : + 44 208 753 77 62

E-mail : fred@maclane.co.uk

Dutch / German Enquiries :

Liet ERPELINCK

Phone : + 44 (0) 208 753 77 64

E-mail : liet@maclane.co.uk

UK Enquiries :

Steve COLLET

Phone : + 44 (0) 208 753 77 66

E-mail : steve@maclane.co.uk

The maclane.co.uk is the website for the distribution company but the telephone number is the same on their website. jpf-europe.com doesn't seem to exist.

I've looked up MACLANE on companies house and they do exist although a slightly different address, but there last accounts are marked as Overdue.

Any ideas or do I just cut my losses??

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Just Found the Details for the main company in France:

H&B est distribué par :

JPF Entertainment

ZAC Barbusse Chandon

201, Avenue Laurent Cely

92230 Gennevilliers

FRANCE

info@jpf-europe.com

www.hb-direct.com

Tel + 33 1 58 81 05 20 - Fax + 33 1 58 81 05 30

I tried ringing the number but I just get a beep.

All I could type into the phone was 33158810520 is that right?? I don't have a + on my phone.

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