The problem with a forum is you will attract comments from people most likely to have had a poor experience, it's the nature of forums! The vast majority of customers get along perfectly well with their dealer, sure, some people working in dealers are better than others, just like the local garage, electrician, plumber (substitute for any trade you like) Go to your local dealers and speak with them, try and build up a rapport with somebody and discuss what your needs are, that way you can decide which dealer is best for you and not base your experience on some second hand information that is irellevent to you! Kingo