Firstly brand new car never been owned by anyone before. Itsbtge first-time I have ever had a new car delivered this way normally dealers bytvtgey car in an indoor delivery area. It was the day we had bad floods sontgerevwas no way I was standing outside
The vehicle has been fully checked for others nest the are non and Toyota UK have sorted the car. Via another dealer.
The supplying dealer have lost my custom and all future servicing and two more new car order because of it attitude towards me.
The rodent people wrote a report and the dealer themselves emailed picture when the car came to them and where they parked it up.
My point is you pay £38k for a car you should not have be checking under the bonnet on a brand new car.
They not even filled the service book out. It just poor service.
My car before this was a Volvo xc60 I never had an issue in fact they made me spend 2hrs with a vehicle orientations person and sign a document at every stage we completed the introduction. Toyota I got the cars out side go and have a play there your keys. Any problems cone back .
No introduction to after sales service, nothing it was poor I have experienced pick up a new car in that way between means my partner we both have new cars ever 3 years
As I said I had Volvo, before that Peugeot hybrid 3008, Skoda superb, Vauxhall vectra, Rover 75, all these delivers have been done indoors the cars been cover in a sheet presented to me walk around shown the basics etc. Non off this from Toyota oh they left a cuddley Toy the back seat and the keys cone in a bamboo box,
Every where else we had flower or wine with the lexus we had a Japanese tea ceremony with a bottle of champagne wrapped in silknwith a Japanese blessing hand painted, and flower and a handover inspection, our Mercedes flowers and and two Mercedes travel mugs.
Volvo potted plant chocolates a card and £30 voucher for fuel
Skoda flowers Czech crystal paper weight with Skoda sign on it
Peugeot flowers and champagne truffles
Vauxhall flower and a car care kit.
Rover 75 flowers sparkling British wine
This hand over was slap dash ibwas left feeling under valued as a customer I never expect anything yes we got a cuddley you butbitvwas left on the back seat.
Customer service does not take much effort but they loose out on sales
Any way the car has been sprayed with thus anti rodent stuff and it will be dobevagain in 6 months our Lexus hybrids sitting inbyhevsane garage at home has also been checked no rodent damage and has not been sprayed .
Bioplastic I understand but they should be building in anti rodent chemical or telling customers. I have noticed Honda will sell you the anti rodent spray and tape.