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Grompix

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Grompix last won the day on August 4 2021

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  • First Name
    Chris
  • Gender*
    Male
  • Toyota Model
    Toyota Yaris Mk4 Hybrid Excel
  • Toyota Year
    2020
  • Location
    Northumberland

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  1. These are the LED light strips I used and the e-bay company I bought them from: - 5050 LED Strip Light 12V Car Caravan White Blue Red Green Warm White 10 30 cm | eBay Hope this helps. Chris 😉
  2. Hi Munna I looked online (mainly YouTube) on how to remove the door panels. I did not have to remove the entire panel as my rattles were mainly around the inside handles of the doors and the electric window switches. As I mentioned in my earlier post, I cured my rattles and squeaks by replacing two bolts that appeared to be missing in my doors - fixing the plastic panels to the metal framework of the doors. That helped. Then I tightened everything up and wedged strips of plastic trim in (the e-bay chrome trim stuff) in into rattle-gaps that proved stubborn. Finally, any remaining squeaks were cured by running some artists liquid latex masking fluid along squeaky joins. I agree - the general build-quality of my car - certainly when it comes to interior plastic trim is not as good as my Mk 3 Yaris. But - my 'adaptations' have proved worthwhile and I continue to drive a much quieter car. Hope this helps with your car. Chris😉
  3. hi where did you get the Analog Clock

    thanks

  4. My footwell lights were strips from e-bay and the centre console light was a single LED. See the beginning of this post to get further details. Chris 😉
  5. Since you mention that you are interested in a Yaris Mk3 (2014 -2020), I can only repeat what I have already said here. Not once in the nearly seven years I owned my last car, a 2014 Toyota Yaris Hybrid Excel Mk 3, did I experience an single issue from the 12 volt battery. Come to think of it, I never experienced any issue at all (apart from one slow puncture). That car performed superbly and totally reliably from day one of ownership. And my journeys were nearly always short (only 37000 on the clock after it was ‘totalled’). It was driven through some of the worst weather that this UK can throw at us and that car spent most of its life out on the driveway too, not mollycoddled in a nice warm garage. I find the whole 12 volt auxiliary battery vulnerability ‘issue’ for the newer hybrids (and some standard petrol cars too it seems) more than a little irritating (another 'niggle' for the list!). It appears reliability has been sacrificed by the manufacturer for for - what? I don’t know. Cost-cutting perhaps? My old 2014 Mk3 Yaris hybrid never shouted at me to shut off or start the engine after 5 minutes of multimedia playing - but my newer Mk4 does. And it appears that this is not unique by the comments I read on this forum. I never needed to charge the 12v battery in my Mk3 (in ‘READY’ mode or otherwise). Some might say that the newer vehicles have more electronics than the older ones, which puts more workload on the 12v battery. Well, a friend has a 2017 Mk3 Yaris Excel and that car has speed-sign recognition, keyless entry, lane assist, and a lot of the other systems that are fitted in my Mk4 Yaris (but not the radar ones). She has no probs with the 12v battery - never has. Long journeys or short, bad weather or good, car standing for weeks or not. Her Yaris works totally reliably without any issues at all. I'm left with the impression that the Mk3 Yaris is/was a lot more reliable (at least 12v auxiliary battery-wise) than the current Mk4.
  6. Don't know whether anyone on this forum can provide a wiring diagram for the harness as you suggest. I suppose it should be possible to tap into the lighting circuit, but I can't help there. The Mk4 Yaris has the footwell lights coming on when the doors are open (and when the car is approached - if you have keyless ignition). And also (for a minute or so) after the ignition is turned off. I can't remember offhand if the footwell lights are also on when the headlights are. I haven't driven that much at night. 😉
  7. This is the (Italian) video I used showing how to remove the centre console on the Mk4 Yaris. I've put the centre-console part of the clip on my YouTube channel to help another member with the same question a short while ago here: - https://youtu.be/OiTCUJL9fDQ I found it easy enough to follow (despite my complete lack of Italian!). As Cyker says - and the video confirms - just needs a good yank! Hope this helps. Cheers Chris 👍
  8. I have not played around with my RSA configuration (yet!), but I have noticed that it often shows the red 'speed warning' sign - even though I might be driving at or under the required speed. Shows up particularly at 30 mph. I might be doing 27mph or so in a 30mph zone and the sign on the dash will show a completely red 'over the speed limit'' 30 symbol. At other times it will correctly show a normal 'white' 30 speed symbol (if I'm not breaking the limit of course!). Perhaps another software glitch?
  9. Four plus months on and a review of the 12v battery condition / performance in my Yaris Hybrid. It regularly starts showing 14.2v and after a variable amount of time (a few minutes to half an our or so) it will drop to 13.1v and mostly stay that way. Sometimes rising to 14+ volts again but never going below 13.1. That indicates to me that it is in fact behaving 'normally' and probably (as 'Dala' pointed out in an earlier post) that the car is 'smart' charging. All this is quite different to the behaviour of my 12v battery before I hooked up the CTEK charger so it seems that investment has paid off somewhat. However, I don't use the infotainment system In 'accessory' mode anymore. Why Toyota did not just program one of the car's ICUs to automatically top up the 12v battery from the big traction battery when in accessory mode instead of a 'TURN OFF YOUR IGNITION!" warning message certainly puzzles me. There must be a reason but it escapes me for the moment. So I use the infotainment system in 'READY' mode - which overcomes the above problem. As the weather gets colder - I'll see if my 12v battery continues to behave itself.
  10. Yep, as Catlover says, that should do it. I did basically the same thing myself - no problems at all.
  11. My Entry: - Steven Eagell Toyota Birmingham. I have already revealed parts of this narrative in a couple of previous posts on this forum but, as it has now (hopefully) reached a conclusion, this is it in complete form. The following has turned out to be something of an epic and reads in places like a staggeringly preposterous work of badly-written fiction! So much so I wonder if this dealership really is trying to win some kind of ‘worst dealer in the country’ award! The Purpose of this Post I’m posting this as a form of closure for me but also as a kind of eye-opener of just how really dreadful an organisation can become in the way it treats its customers. Perhaps it might also provide some optimism to those who may have similar experiences, either now or in the future, that such corporations, whose working practices are so irresponsible, lackadaisical, incompetent and arrogant (insert as many other execrable descriptors as you like!) can be successfully challenged to a favourable conclusion. The Contestant Birmingham Toyota is part of a large conglomerate of car dealerships under the banner (and ownership) of Steven Eagell. This automotive group is privately owned, and apparently has 22 branches across the South East, East of England and the West Midlands. They specialise in Toyota and Lexus cars. Being such a large conglomerate, one could be forgiven for the assumption that they would, through years of experience and expertise (some 17 years apparently), practise the ultimate in customer service and professionalism. Indeed their letterhead states that they: - “Strive for Complete Customer Satisfaction”. No doubt this account will convince many that in fact customer satisfaction is positioned very low down on their list of endeavours. The Beginning 15th June 2021. I was involved in a car smash with a dim-sighted white van man back in June. This wrote off my 7 yr old Mk3 Yaris Excel Hybrid and left me quite seriously ‘hors de combat’ with multiple rib fractures. My dashcam proved I was not at fault and my insurance company paid up promptly (and generously I have to say - Direct Line). I needed/wanted a replacement vehicle ASAP but could not get about or test drive anything for some weeks. 20th June 2021. So I tried car search engines such as CarWow, AutoTrader and Discount New Cars. These proved pretty easy to use and gave quick results but did not prevent traders from trying out scams such as claiming to have mythical vehicles in stock and then attempting to switch your choice to a car they did have - even a different make entirely in some cases! I wanted a Mk4 Yaris Excel, Panoramic Roof - same as the one I had - but new version - and I was picky on specific colours. I would even consider buying new - at a push. But to no avail. 22nd June 2021 …until I AutoTrader pointed me to Toyota Birmingham selling a Sept 2020 Decuma Grey Yaris Excel ex-demonstrator with 8600 miles. Not exactly my first choice of colour but I thought - what the heck! Negotiation over the telephone went through OK. I dismissed the usual extras for GAP insurance and ceramic coatings etc. They would deliver the car to my home address in Northumberland and throw in a space-saving spare wheel plus tool-kit. Bingo! The rest of the communications for the sale were by e-mail - which turned out quite fortuitous as I had written evidence of who said what - when. Car Delivered- Things not quite as they should be. 30th June 2021 The car arrived on time, driven by the actual sales-person who negotiated the deal. He did not stop for a polite chat or refreshment but handed me the keys and a plastic wallet stuffed with papers and hastily climbed into his mate’s car for the return journey. I was somewhat puzzled by that but didn’t dwell on it. It was a while later that I started to realise that certain things were not quite as they should have been: - 1. No pre-delivery check-list / information - even though I had specifically asked for such. 2. The service book was not filled in or stamped - just a blank unused book. No record of a pre-delivery service. 3. Emailing the salesperson, I was given given assurances that the car really had been serviced. Told to log on to Toyota UK and look up my car online. No apologies though. Toyota UK online recorded that a major/maintenance service was noted as carried out on 30/06/2021 but no details (see ‘2.’ above). Later, (10th Sept 2021) my own local Toyota Dealer ‘Stoneacre Toyota Newcastle’ confirmed details of the service on record from Toyota’s Database. But my dealership stated that the recorded ‘Major’ service was incorrect and was in fact an ‘Intermediate’ one (which is what it should be on the car’s first service or after one year). 4. Toyota UK online also stated that a repair to my car, particularly the replacement of the N/S/F tyre, was undertaken on 26/02/2021 and 15/04/2021 (why two different dates? And the recorded mileage shows that the car was not in use between those dates - more than two months!) - No further details available and this was not mentioned in the sale (also refer to ‘1’ above). At this point, any one of these findings (annoying as they were) could just be put down to haste or other forms of human error and life moves on. Which is what I had in mind when first finding the unstamped service book, and the lack of a PDC/PDI. Further disconcerting ‘discoveries’ made on the car. 8th August 2021. 5. Grubby marks on the car seats and door panels (not pronounced but noticeable) - these I managed to remove with two or three applications of car interior shampoo - but this frustrating necessity should not have been required on a newly delivered car. (no signature in the valeting box on a brief and belated checklist, a rough photocopy of which was e-mailed to me after my complaint - so valet was not checked properly before delivery). 6. Car jack missing - empty space in the boot wall where the jack should be. The space-saving spare wheel and tools had been agreed in the sale. Changing a wheel by the roadside is rather difficult without a jack! 7. The original tyre repair-kit that came with the car (with a pneumatic pump) was missing. No instructions had been given to replace the original tyre repair kit with the space-saving spare wheel. The car should still have its tyre-repair kit. 8. I needed to top-up the air pressure in the N/S/F passenger tyre. Ascertained this tyre has a slow puncture (the same tyre that needed a two month repair!). Borrowed a pneumatic pump. Discovered that the 12v Lighter socket did not work - no power from the socket. 9. Checked Lighter Socket fuse in case the pump had blown the fuse. Fuse-box lid was loose, tied to the footwell wiring with a plastic cable-tie. Not fitted where it should be. 10. The 12v 15A Lighter Socket fuse was entirely missing! Concluded (with the help of folks on this forum) that the car been fitted with a dash-cam at the dealership. Someone had carelessly removed the dash-cam without replacing the fuse (or the fuse-box lid)? 11. When such errors, omissions and mistakes begin to accumulate, it starts to point to a worrying lack of essential methods of working that definitely do not appear to be appropriate in the customer-care department of the dealership concerned! 12. So, I e-mailed the Salesperson and the General Manager of Birmingham Toyota outlining my acute dissatisfaction with the way my car purchase had been handled and pointing out the above vexations. Never received a reply from the General Manager. Salesperson Replies. 9th August 2021. 13. Received a reply e-mail from the sales-person that sold me (and delivered) the car. a) No need for a PDC/PDI as the car had all the checks needed before delivery (really?). b) The NSF Tyre was repaired due to a puncture and did not need to be declared in the sale (did not address the apparent two months delay in the repair). c) He denied there were ever any stains - the car was immaculate he said, but the dealership would re-valet the car if it was brought back to Birmingham! (I declined that offer!) d) The deal was a spare wheel OR the repair-kit, not both (His word against mine - unfortunately no e-mail record of this agreement). e) Apologised for the missing fuse, said it would be replaced under Toyota warranty by my local dealer. My local dealer said that careless vandalism by another dealer was not part of the Toyota warranty scheme! f) Sent me a crude photocopy of a pre-delivery check and service list. g) Promised to reimburse me for the missing car jack if I sent proof of purchase. h) Apologised for the inconvenience (but the seriousness of this complaint (and the sheer number of errors found) should have warranted an explanation / apology from the GM - not just the Sales Person). But I accepted the offer of reimbursement for the car jack (just to end the whole infuriating process TBH) and waited, and waited, and waited… The days passed. No further communication. No money was reimbursed. Salesperson Unemployed. 22nd August 2021. 14. I wrote to the sales-person again asking if the money was ever going to be forthcoming or whether Toyota Birmingham were going to renege on their promise. The salesperson replied saying he no longer worked for Toyota Birmingham and would hand my dispute over to someone else! …and the money would be forthcoming in a few days! 6th September 2021. Over two weeks passed and still nothing, so I e-mailed the GM of Toyota Birmingham again. The Management Conundrum 15. At this point it really gets quite surreal (if it wasn’t already!). On that same day (6th Sept) someone identifying himself as the ‘Sales’ Manager of Birmingham Toyota (not the ‘General’ Manager) eventually contacted me by mobile. He stated that my e-mails to the ‘General’ Manager had been to the wrong person! That person was/is really the GM of Wolverhampton Toyota and he had passed my last e-mail to Birmingham Toyota after realising I wasn’t one of his customers! Since I was sitting in front of my PC at the time I took the call, I immediately checked to make sure I had obtained the information about the GM correctly, and there he was, on the Toyota Birmingham website listed as such - with his photograph and details. The sales manager had no explanation as to why the photograph and information of the GM were wrong on his own company’s website! No apology for that of course - and a few days later, the web-page was changed to show a different set of people (not before I took a screen-shot however!). No account of what happened to my first e-mail to the GM of Birmingham Toyota. 16. Strangely, (as if it could get any more strange) the Wolverhampton Toyota Website showed a picture of someone that looked like the same person that was originally listed as ‘General Manager’ of Birmingham Toyota, but with a different name and he was/is listed as ‘Sales’ Manager (not ‘General’ Manager). If this person wasn’t / isn’t the same person as the one in the Birmingham Toyota photograph then it might as well be his long lost twin-brother! Confused! Hopefully the link (at the bottom of this article) to the screen-shots of the Toyota Management teams will elucidate things a bit more - even though I have blurred the images and changed the actual names to fictitious ones. I can’t even begin to grasp what was/is happening there - apart from further evidence of gross-incompetence perhaps! The sales manager also stated that the money for the car-jack would take several ‘weeks’ (not days) to come through as it had to be paid out as a cheque via London head-office! Really!!! Just be patient and it will come through he said - Yeah OK! Oil Service Warning. 9th September 2021 17. Anyway, all this was circumvented by another disturbing event. The ‘Oil Service Warning’ message suddenly appeared on my car dash. Since the car had supposedly been given a major service prior to delivery on the 30th June by Steven Eagell Toyota Birmingham - this warning message should certainly not have appeared.- yet another totally unacceptable grievance to add to the growing list. 18. Now, given the long catalogue of incidents / omissions that had already occurred with this car sale, my initial questions / concerns about the oil warning message were not limited to but certainly exacerbated by these thoughts: - 1. Had Toyota Birmingham really serviced the car? 2. Had the dealership serviced it and ‘forgotten’ to reset the oil warning message? 3. If the dealership had carelessly ‘forgotten’ to reset the oil warning message, had they also ‘forgotten’ to carry out some other more important servicing requirements? 3. Would it damage the car if I continued to drive it? 10th September 2021 In an attempt to resolve these imperative questions I urgently needed to take my car to my own local Toyota dealership (Stoneacre Newcastle) to find out if the car really did require an oil maintenance service and how to remove the message. Stoneacre interrogated their more detailed Toyota service database for my car and confirmed that Toyota records indicated that the car had been serviced on 30/06/2021. They gave me a copy of their printout which included a list of the parts that had been used in the service (including and confirming a new key-fob battery and a number plate!). Upon checking the colour of my engine oil, it appeared quite clean - so perhaps corroborating it had been changed recently. Now 30/06/2021 happened to be the same day as the car was delivered to me. It arrived early afternoon, so not a lot of time to carry out a service and drive 214 miles (three and a half hours) to my home address in Northumberland. Might account for the apparent ‘rushed’ job of the service. My dealership also pointed out that the service performed was an ‘Intermediate’ one and not ‘Major’ (as claimed by Birmingham Toyota). They also said they could not remove the warning message as they had not carried out the service themselves. I would just have to live with this message until the car needed servicing again in a year’s time! Unless I wanted to drive down to Toyota Birmingham to get it done! You can perhaps guess my answer to that! 12th September 2021 19. I wrote an extra e-mail to the Sales Manager of Toyota Birmingham, pointing out (politely!) that yet another fault caused by Steven Eagell Birmingham Toyota had aggregated the growing (and extremely annoying!) list of errors and omissions. I also informed him that (in the light of on-going events and since I had not received any of the promised remuneration at all), I was curtailing my goodwill gesture of accepting reimbursement for only the car-jack and was triggering section 75 of the 1974 consumer credit act to claw back payment for ALL the expenses I had incurred during this dispute. 14th September 2021 20. I Didn’t get an immediate reply from the Sales Manager but I did receive a brief e-mail from someone claiming to be the ‘After-Sales’ Manager. He stated that he would send me a ‘service stamp’ through the post. Be interesting to see in what form that takes! Presumably to ‘prove’ a real service had taken place? (14 days on and nothing received - and no apologies offered). 21. I had deliberately not mentioned that (with the help of this forum) I’d managed to turn off the oil warning message. So, as far as they are concerned, I am still faced with an obtrusive pop-up message until the car is serviced again in a year’s time! No offer or solution to switch off the message - another example of Birmingham Toyota customer care for you! (or Stoneacre Toyota for that matter!) 15th September 2021 22. The following day, I received a mobile call from the Sales Manager - which I refused to answer - allowing it to go to voice-mail. I replied by e-mail stating that from then on, I would only communicate through text or e-mail as at this stage I had triggered Section 75 of the Consumer Credit Act 1974 with my credit-card company and I wanted to have evidence in case of any dispute. Written text and/or e-mails provide little ambiguity as to who said what / when. And I had lots of photographic evidence too. 23. Happily, my credit card company agreed to reimburse my claim in full - pending any dispute. 24. I received a brief e-mail reply from the sales-manager saying that he was not going to dispute my claim. No apology offered. A cheque for the car-jack was in the post. Hmmmm! 25. Postscript: - I’ve now received a re-reimbursement cheque for the car-jack (back-dated to the end of last month for some reason!) and my bank-statement shows my expenses claim has been paid in full. 26. Still no contact, let alone apologies from the GM of Toyota Birmingham though (whoever that might be today!) I won’t be holding my breath! 27. Section 75 of the Consumer Credit Act 1974 has proved a very useful weapon in this dispute. Something I have never utilised before and a regulation that Toyota Birmingham couldn’t easily wriggle out of. Without it I doubt if I would have received any remuneration at all. And it was certainly a much easier process to use than I thought it would be. Here is a link to a website explaining how it works: - Section 75 refunds: credit card protection’ - MSE (moneysavingexpert.com) All the more pertinent perhaps, since my original e-mail to the imaginary GM of Steven Eagell Toyota Birmingham merely asked for my complaints to be logged and that they take steps to ensure that such things did not happen to other customers in future. I did suggest a replacement (and stamped) log-book and perhaps reimbursement for the fuse and cleaning materials if they were feeling generous. Nonetheless, at that stage I would have accepted a decently-worded apology with perhaps even a gift-token of some kind. However, they decided to act adversely. A reaction I suspect, they would automatically assume by default on the reception of any complaint. I will repeat the warning I’ve posted elsewhere; if anyone on this forum is considering dealing with Steven Eagell Toyota Birmingham then all I can say is a loud CAVEAT EMPTOR! VERY LOUD! I do have it in mind to post this account as far and wide as I possibly can and offer it (for free) to any publication that would care to run it. Maybe the likes of ‘What Car’, ‘Auto-Car’, ‘Auto-Express’, ‘Auto-Magazine’, or ‘Which’ might find the report interesting? Certainly my next communication is very likely to be with Toyota UK. Does anyone else have horrifying tales of dealership ineptness, incompetence, greed, negligence, unprofessionalism, etc? Or - even some good stories about dealerships? (although I suspect they may be a lot rarer!) Cheers Chris 😉 Some of the Pictorial Support / Evidence. The Management Conundrum: - https://yimnioq.sharing.bublup.com/ui/landing_page?item_id=001-i-385313f2-ae19-4ed1-9b2d-8d0564cb6e06 The Issues: - https://yimnioq.sharing.bublup.com/ui/landing_page?item_id=001-i-09175e48-0800-4a83-bbb4-3df06e78d1b7
  12. Thousands of AA users worldwide would disagree with you that the 6.7.###### update was a red herring.
  13. My phone is set to never update without my permission too. But Android Auto refuses to run without first uploading (and installing) the newest version first. Something I assume is now built into the app that bypasses user settings on the phone. A real nuisance whatever the cause.
  14. I thought I needed to post an update on a couple of issues I’ve had using a magnetic mobile-phone connection for Android Auto (and I presume the same thing might apply to Apple Carplay too). This is in case some people have hit similar snags. Some time after posting the above project, I started hitting connection problems. Occasionally Android Auto would connect just fine and other times - no response or the message: - “Cannot Connect the USB Device” would appear on the head unit screen. At first I thought it might be a cable issue (and Google does go on about using high-quality data cables) but I knew that the magnetic cable I used worked fine before: - But before what? Then I realised that Google had updated the Android Auto app on my phone to 6.7.######. A search on the internet showed that lots of people suddenly had problems with this version (particularly connection issues) and the consensus was to back-date the app to an earlier (working) version. I used this YouTube guide to try that out: - How to downgrade Android Auto and rollback to a working version with AAAD - Bing video Unfortunately my mobile kept uploading the latest version of AA every time I ran it so back-dating the app did not work for me. Instead, I used the same guide to upload the newest 6.8.###### (beta) version of the app, bypassing the troublesome (for me) 6.7.######. Bingo! No issues - everything works as it should. I know beta versions of software are not fully tested and might have issues but I have found no probs so far. The process is a bit fiddly but carefully following the video should get positive results. If your mobile won’t allow you to back-date your AA app then you can upload the next (beta) version. The next thing to hit me was another connection issue. This caused me to upload the newest beta version of Android Auto (6.9.######). Still no luck even after doing that however. Twiddling the magnetic connector would sometimes result in a connection then it would be lost again after driving for a while. It was only after looking (very) closely at the connector that I noticed some pitting around the gold rings (see picture). I wondered if that might be the issue. Swapping the magnetic connector on the phone with a new one instantly solved the connection problem. How had the rings on the connector become pitted? I had a recollection of seeing a tiny blue flash that occurred a few days ago when I attached my phone to the connector in the car. Maybe that was an unwanted spark that caused the pitting? So, now I connect / disconnect my phone when the car ignition is off - just to be on the safe side. Hope this helps someone. Chris 😉
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