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About BarryDC

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    New Member

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  • Toyota Model
    Aygo Blue
  1. Hi I am after some advice, my aygo was in a car accident yesterday and my insurance company were being arkward about my car going to a toyota approved centre. This morning I contacted my nearest toyota approved bosyshop repair who took my deatils and said that they would forward them on to Toyota Accident Repair. About 30 mins later sombody claiming to be from Toyota accident assistance contacted me confirmed my details and said they would chase up the claim with the other party and that they would provide car hire for me which will be dropped off tomorrow. As of yet they have not been able to get hold of the other party and their insurace company is saying they dont know if their customer has accepted fault. My worry is that looking online tonight I cannot find any information that toyota accident assistance actually chase up claims on your behalf if the other party is at fault. I have tried to ring the number but the options seems to be about reporting a new accident, being a club toyota member which I am not and about making a claim if you are part of toyota insurance which again I am not. I am beginning to wonder who I have actally been speaking to today and if in fact they are just an accident management company that have nothing to do with toyota accident assistance. I know the contact email address for the person who was dealing with my claim ended in Are swift linked with toyota? Any help greatly appreciated
  2. Toyota accident assistace are dealing with the claim at the moment and will be providing me with a hire car. I did ask what would happen if the claim went 50/50. They said that another insurance policy is taken out to protect me against the hire car costs if this was to arise. Hope this is true. They also said if it was to go 50/50 I would need to get hold of my insurance company again to continue with and pursue the claim. Just feels a bit uncomfortable at the moment as I seem to be too and throwing between my insurance company and toyota accident assistance. Added to this my insurance company are not happy that toyota accident assistance are now involved with the claim.
  3. Thank you for your comments, I feel a lot better about it now , my gut feeling was that it should go to toyota because it is very new. I will be on to my local toyota dealer first thing in the morning!
  4. Help Needed! This morning my 1 year old aygo blue was involved in a car accident which resulted in damage to the drivers side of my car and to the sill, the other driver has accepted full responsibility for this and fingers crossed he will say the same to my insurance company. My insurance company have arranged for my car to be taken to one of their 'approved centres', the problem I have is that it is not a toyota approved centre and there is no guarante they will use toyota approved parts. I told my insurance company that this would invalidate my warranty, they told me that I could send it to a toyota centre but I would have to pay and arrange for the car to be taken there and that in addition to this I would also need to get another independent quote for all repairs. This seeems highly unfair to me and I am sure that I have the right tell my insurance company which centre my car goes to without having to foot the bill for it to be taken there. Any advice, greatly appreciated.