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About Phill111

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  1. Contact the supplying dealer that sold it to you and put them on notice that if it is not fixed inside x days (try and keep it inside 30 days from delivery) that you will formerly reject the car. If they cannot get the part they will probably take it from a donor vehicle, or at the very least offer you a loan car of the same model until yours can be sorted. Faults do happen and you have been unlucky. However the dealer has a responsibility to you and wait for a month for a brand new car to be fixed is not acceptable. I don’t blame Toyota, but the poor response from the dealership.
  2. A friend of mine had similar with a Ford van. They point blank refused to do anything but mask and spray despite the body shop saying to them this would not be a suitable repair and would fail in time. He had it less than 30 days so formerly rejected the van. Both the dealer and Ford at first refused, until his credit card company got involved. He had paid the initial deposit on his credit card so was covered for the full cost of the van. A couple of phone calls from the credit card companies legal team and the refund was duly given. I would agree, the contract is between the buyer and the dealer. Inside the first 30days you can reject and they have to accept it. Simple as that. After 30days it gets a little more complicated but they buyer still has all the cards. So don’t back down, don’t take no for an answer and know your rights.
  3. I can see this whole car play thing being quite negative for Toyota. I would not be surprised if some attempted a class action on the grounds that they were lead to believe it would be a simple software upgrade. Personally it would be less of an issue had Toyota not removed the google search facility from their sat nav. I used it all the time and found it very useful. We are now left with a POI search that is effectively useless. I find I have to find addresses on my phone and either use that as a sat nav or find post codes on my phone and enter that. Before I could simply use the google search facility to find almost anything and be taken to it. It was the main thing that made the system useful but that got taken away a few months ago. So I was hoping car play would be a suitable replacement but it sounds like at least for me as a company car driver that is not going to be an option. Very disappointing
  4. I must have been lucky with the one I had. Don’t have it anymore as left it in a hire car. I will have to take a look at the one I currently have in the car. It works OK charging my iPad and phone and is also low profile but I cannot remember where I got it. It does manage 2.4a per socket however it trips very easily so often I will plug in a device and it will cut out needing pulling from the socket to re-activate. I agree though, for something so simple and easy to check it is amazing just how many of these usb chargers fall far short of their advertising.
  5. I have had the same issue, most of the supposed 3a or 4.8a chargers lie about their rating rarely hitting 2.4a total for the two sockets. This one I have found does not hit the rated 4.8a but does hit 3.6a and supports fast charging. It is also low profile so looks tidy and the cover will actually shut when no devices are plugged in.
  6. Me too. Hopefully we will be happy in a few months.
  7. Spoke to my dealer today and they confirmed delivery of my AWD Obsidian Blue JBL will be delivered in March, so I have had quite a wait and have more to go. They also said any new orders placed today will not be delivered until September 2020. Seems to me Toyota have underestimated sales by quite some margin
  8. Obsidian Blue Excel 4WD with JBL and the silly camera. I am guessing the extras ordered have added to the delay. I am impatient too.
  9. Grrrrrrrrrrrr. Just got an email to say my order has been put back until March now. I ordered in July. Hopefully they will not put it back any further in the coming weeks. My current RAV4 hybrid (67 plate) is very nearly on 70k and quite a few interior rattles have crept in. Hopefully if the new model ever arrives to me it will be better put together.
  10. Phill111

    2017 vs 2019

    I had 2 Prius+ over the years and I agreed about the side sound insulation. Shame Toyota seem to put so much into the Prius and neglect the other models to some extent. Take my 2017 RAV4 for instance, simple things like all auto electric windows are missing. I also find it disappointing that certain features the rest of the world get are missing from the UK models. That aside, after taking test drives of a few cars from various brands, I have ordered a new RAV4 Excel. Not got a delivery date yet, hopefully before the end of the year,
  11. I think we will see this sort of thing a lot in the future. As more apps end up in cars, more third party tools will be used. I am sure that will be a minefield to wade through in the future. Can you image if we end up with a Huawei situation and all of a sudden the OS in our cars is affected.
  12. Phill111

    2017 vs 2019

    Mine was the 4WD model. Not saying the hesitation is bad by any means, it is far better than any of those silly over turbo'd little diesels such as in the Renault Kadjar and similar. I just felt there was a little more lag on the new model compared to the old. However, once the power kicks in on the 2019 model, it is noticeably more. In the Prius+ the same two glove box layout was present, as you say an ipad fitted fine. I had a hire car a few weeks ago, cannot remember which model, that had an iPad slot in the armrest pocket. That was excellent. As for the wireless phone charging, that is a shame. I wonder why that decision was mad not to include it here. Probably decided by the same bean counter that decided we wouldn't get the video rear view mirror. Not bothered about that too much. Hopefully we will get Apple car play some time in the future. One other thing, the rear view camera has noticeably more distortion than the old model. I know it has two modes and the really wide one the distortion is understandable. The normal mode it is still quite distorted in a non linear way at the edges. I am sure I will get used to that in time, I just felt it was slightly less useful for parking in tight spaces. One neat idea I saw on a Kia Nero recently was a little solenoid on the rear view camera that wiped the lens each time you put the car in reverse. Would love to see other brands do similar. At the moment I have got into the habit of wiping it with my thumb every time I open the boot.
  13. Phill111

    2017 vs 2019

    For the last couple of years I have been driving a Hybrid Excel. On the whole it is very good although a few things are frustrating. It is renewal time as it is a company car. While I can have many models from most brands, the Toyota Hybrids are very well priced for what you get, good dealer support and I like hybrids at least until we are allowed to go fully EV. So the first thing I find annoying about the new range is the leather. I don't want to go top of the line as it is a little more but in my opinion you get less. For instance, the top model looses the seat memory function, the heated steering wheel and with more sprayed areas such as wheel arches I would guess would be more prone to supermarket scuffs. The top model does however come with synthetic leather rather than real leather. I prefer the synthetic TBH. Given the rise in the number of vegan and veggies in the UK and the fact it spears to cost less I would have thought Toyota would have given it as an option in the Excel grade. However in that grade you have to go full cow skin, unlike previous years and unlike the Prius + I also owned. A few days ago a demo vehicle arrived in the Excel grade. First impressions are good. The boot is certainly bigger thanks to the improved battery layout. The car feels like it was designed to be a hybrid rather than a bit of an after thought. The build quality also feels much better. It is certainly more refined and has less little creaks and rattles. While it does feel more powerful I did feel that the throttle response is slightly more hesitant than the older model. The new one has more of the feel of a turbo spinning up than the instant EV response I have become used to. More very little then shed loads of oompf. Handling wise the new model also feels better. Inside it is nice to finally have electric folding mirrors that fold when the car is locked, not just when a button is pressed. I always thought Toyota were daft to not have that in the past. A tiny upgrade that probably costs pennies, but one that makes folding mirrors more useful. Next is the inclusion of all four windows being one touch. Again, sounds minor but I got used to having that on my previous Toyotas, all 4 of therm. The cup holders on the new model are IMO not as good. The centre console is very high now, so the two cup holders are not only less versatile, if you put bottles in them they wobble about and hinder access to the gear stick. I also find the shape of that high centre console rubs on the side of my knee, just along the seam of my trousers. I am sure I will get used to that though. Next is the glove box, the old model had a nice large one, the new much smaller. The shelf above is however more useful. In the arm rest on the old rav4 there was a two compartment system, a small one at the top and a larger space below. The now model has replaced that with a single large cavity with a small tray that slots in place at the top. I prefer the old style but not too fussed. What I would like to see however, and is something many brands consciously design for, is either the glove box or preferably the arm rest space actually fit an iPad or similar table. I often carry one and it would be useful to have it on hand rather than in the boot. Behind the front seats Toyota have decided to fit just the one pocket instead of two as per the previous model and all those before. Bit tight of Toyota if you ask me, especially on a £38k car. Rear legroom is excellent. The seat belt for the centre occupant is a big improvement no longer being ceiling mounted and crossing over one of the passenger anchor points. The angle adjustment is not an improvement. I found it a bit more fiddly than the old leaver by the side of the seat system on the old model. The new one only has teenager slouch or full upright positions and these are set using the same handle at the top used to fold the seats. On the plus side gone is the need to fiddle with those silly flaps from the tonneau cover. I also wish Toyota would use a system similar to the CX5 where the cover stays attached to the tailgate when you open it, much easier. That is a minor niggle. Onto the safety stuff, all is improved. The cross traffic monitoring is excellent as is the blind spot monitoring. The radar cruise is excellent and improved over the old model. I am not a fan of lane keep assist, just doesn't feel quite right. The only area that could use improvement is the auto high beam, especially its detection of cars coming from side turnings and its detection of pedestrians. Mazda have a far better system in this area, not just with detection but with the way it works. On those the adjustment on high bean is more active, using shutters to direct light. This is handy on unlit dual carriageways where the high beam stays on but directs its light away from oncoming traffic while still illuminating the nearside nicely. Ergonomics I feel has taken a little step backward in both the infotainment and the steering wheel controls. Toyota have removed the little stalk that was used to control the cruise control. This has meant cramming more buttons on the steering wheel. As a result they are smaller and less well configured, definitely less intuitive. I find myself having to glance down to find certain buttons. The infotainment is a bit of a disappointment. Buggy is my first thought. Take the home screen for example, why? It is just cack and not configurable. For some reason the map on that page will sometimes pop up in 2d, occasionally in 3d no matter what settings are used for the map. Go to the actual map page and those settings are applies, but not on the home page. Now that would not be too much of a problem if Toyota had left an option for the car to not default to that page every time it is switched on. If I turned the car off in the map screen or the media screen then I want it to stay there, not default to the useless home screen. Hopefully Toyota will fix that in a future update. Hopefully they will add Apple car play here in the UK too like the rest of the world seem to have. The POI search is also terrible finding nothing I asked it to. Up until earlier this year we had Google POI search but Toyota decided to remove that feature not just from new models, but existing users too. So now I have to pull over and look up places in my phone to find a postcode or full address. A once excellent feature removed. Also on the map page you can no longer zoom into a level of your choosing, auto always takes over. The system is faster however, so hopefully those bugs and UI issues will be ironed out in the future. Of note though the buttons and controls have all been moved around. Especially annoying is the volume control moving to the far side meaning quite a stretch to turn it down in a hurry. I wish all manufacturers would put more effort into ergonomics of the cockpit. Comparing to the camera world, Canon get ergonomics right, make small changes to design so the feel and button positions to make transition easy. Sony on the other hand slap in loads of features but have a terrible habit of re-writing everything for each model so you cannot find those features. Toyota seem to lean towards the Sony camera design ethic. Overall though, the new Excel is excellent. MPG is noticeable better, the new dash is excellent and comfort is top notch. Inside is generally a nice place to be with plenty of space for all. I will order one with the JBL/Panoramic camera pack. I wonder if that comes with wireless phone charging, the demo car didn't but I know it exists in other regions. I will also not order the skyview roof as that deletes the spare tyre. I feel uncomfortable about not having one, at least Toyota still give you the option.