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Everything posted by bigpace

  1. I had long conversations with Toyota Customer Service about this but It was my local Service Manager that gave me the reason - the latest Avensis has a saddle fuel tank so when the fuel warning light comes on there will be about 16-18 litres still left in the tank. Toyota should have made this known to their customers but didn't. It is a bit of a pain but you get use to it and fuel consumption is better than previous model
  2. I took this up with Toyota customers services and after some pressing they admitted that the design of the fuel tank had changed with the latest model. It's really annoying but there is nothing that can be done about it. Toyota have been a bit sneaky; the latest manual still stays the reserve is 9L Would be interested in how you get on with your local dealership - don't get you hopes up though
  3. Hi revband What was the weather like when you tried it? I had low cloud the other week and it won't work. The conditions have to be almost perfect for it to work and it seems to be a lot slower to engage, at least initially.
  4. Hi Revband Glad to hear you got the vibration issue sorted out. I have exactly the same issue but only when it's really cold, although gear stick vibrates in neutral. I think I'll hand in a copy of this thread with the next service. Like you and others I have mixed views on this car - it feels like it was all put together without real thought. The car rides better and looks inside and out have improved but the BMW engine is not a good match. Also, I wish the time display was a bit bigger and there was a power socket and USB port at the front. I am still contending with cu
  5. Hi Ivan Sorry but I'm still trying to sort this out with customer services. Your complaint is different from mine, my seat issue is with the base not the lumbar area. Have you taken the car to your local dealership?
  6. Wow - that was quick - thanks I sat in a BE plus in the showroom but I really couldn't tell without driving it. I asked Toyota if they could arrange a test drive in another Excel grade, which they said they could but my local dealer doesn't have that grade currently in stock. Besides, customers services told me that even if I did/didn't find the same issue, they still weren't going to do anything about it. I also suggested getting an independent report, offering to pay but again they said that wouldn't change anything. Plus, they told me if I got anybody else to fix it that w
  7. Hi All Thanks for your comments on the seats. My issue is more of a flaw with the seat - the second stitch line on the seat base; the stitch line at the rear of the seat. Unlike the stitch line at the front there is no support, at least on my seat, on the second stitch line. The means the stitch line acts like a tight piece of string and constantly moves when I'm driving. It's actually getting worse and not only is it uncomfortable it’s extremely distracting, not ideal when you need to be fully focused on driving the car. I might be the only one experiencing this; it
  8. Frostyballs - you are quite right but I bought the car from a Toyota dealership in Birmingham and I live in Edinburgh. As such, Toyota agreed that I could use my local dealer and communicate with Toyota customer services. I don't want to return the car, I would lose thousands. I just want the car as described in the glossy brochure - comfortable seats that suit all drivers - I don't think that is too much to ask. Wheelie1978 - 1 Safety Sense - see your dealer or get in touch with customers services, I've just had the fix done 2 Complain directly to customer services about the fuel
  9. Hi Ivan I'm going to get in touch with Trading Standards and get legal advice first. I'll keep you informed. Revband - hope you get on with Toyota better than I am at the moment. I really thought Toyota were different but they will not budge - the refuse to acknowledge that there is anything wrong with the seats. They have been, how shall I put it; politely arrogant. All they have done is noted my comments about the stitch line on the rear of the base. They haven't road tested it, the picture they took highlighted the wrong area and they will not provide a copy of the report
  10. Hi Ivan Like you, I can live with the fuel tank but the seat is driving me mad. I'm still in discussions with Toyota customer services but all they will do is record the issue. They will not do anything about it unless enough people complain. I even copied in the MD but that was a waste of time. It's all about how much money it will cost to rectify the issue with the front seats vs how many customers they will lose. I'm going to see a specialist car upholsterer to see what they suggest. To be honest there is much to like about this car but as this is probably the last Aven
  11. I thought it was the heater fan at first but the noise is still there when the system is off. The noise is only there now when the temp is 2 degrees or below, when the car is idling or low revs. Fuel - Toyota have just got back to me about the fuel tank - the design has changed. So, with the latest model the warning light will come on when there is 15L-18L left in the tank. Seats - Toyota will not do anything about the front seats unless they receive similar complaints. Perhaps I should get collagen injections in the buttocks. I wonder, can I return the car?
  12. Revband - Can I ask if the noise you are experiencing from the air filter box, is it a whirring noise like a noisy fan? I ask because I’m getting a whirring noise from behind the glove compartment, particularly when it's cold. Initially, it was only when the engine was idling but now it's constant. My local dealership applied grease to the air box. That didn’t help, it’s even noisier!
  13. Not sure if this is what you are looking for, but try this https://www.toyota-europe.com/tme#/my-toyota/eManual
  14. Colin and revband - thanks for your comments on the fuel tank. Your experience mirrors mine and so it would seem that the low fuel warning light comes on when there is 15-18 litres left in the tank, which to me is excessive and certainly different from my previous Avensis. I have asked Toyota to provide a full explanation as to why there is such a variance between what is stated in the manual and actuality - I'll keep you posted. Colin - Warning light for the sensors. Again, I too have the same issue but there is a software update to cancel the warning light after a set period;
  15. Sorry to keep coming back on this but with my previous Avensis the low fuel warning light came on as per the manual, about 9 litres. I just don't understand why the current model has a reserve of 15 litres and the manual states 9 litres. I've asked Toyota to give a fuller explanation but I feel that I'm being lead down the garden path. I know that there are far more important things in life but if anybody has the latest model, can you please let me know how many litres you have left in the tank when the low fuel warning light comes on
  16. Hi - just got this from Toyota Customer (re fuel reserve) Our Technical Department have advised me that the refuel warning light will usually come on when there is approximately 10 litres of fuel (excluding the reserve) remaining. Once this fuel has been used, the vehicle will then rely on the reserve, which is approximately 5 litres of fuel. We would advise that the reserve should only be used in an emergency. So, the fuel reserve is approximately 15 litres and not 9 as stated in the manual. This is all a bit misleading, no?
  17. Hi - just got this from Toyota Customer (re fuel reserve) Our Technical Department have advised me that the refuel warning light will usually come on when there is approximately 10 litres of fuel (excluding the reserve) remaining. Once this fuel has been used, the vehicle will then rely on the reserve, which is approximately 5 litres of fuel. We would advise that the reserve should only be used in an emergency. So, the fuel reserve is approximately 15 litres and not 9 as stated in the manual. This is all a bit misleading, no?
  18. The small 140 page manual that comes with the car says very little about the fuel warning light but the larger online manual states this on page 522 Low fuel level warning light Indicates that remaining fuel is about 9.0 L (2.4 gal., 2.0 Imp.gal.) or less → Refuel the vehicle. The light does not flash, solid only
  19. Then fuel warning light is sold yellow and is programmed to come on when there is 9L or less in the tank. If that is the case then I should be able to put around 50L in the tank when filling it up but I only average around 42. I did not have this issue with my previous Avensis. Revband - thanks for providing more detail
  20. Hi revband If you don't mind can you let your tank run down to the warning light and see how litres it takes to fill up? Also, can you please describe the noise that is coming from the air filter box. When my engine is really cold I'm getting a noise from that area, almost like a noisy computer fan. There is quite a bit of vibration from the engine when the temperature drops that makes its way into the cabin and the gearstick rattles a bit in neutral. Sad to say but this current model is testing my loyalty to Toyota.
  21. Hi Thanks for the reply. I get around 400 miles for 42L urban driving. I can't get anymore in the tank unless I overfill, which is not a good idea Fuel economy similar to last engine but I believe that was Toyota's own make but this BMW is supposed to be more fuel efficient
  22. Hi I seem to have a issue with the fuel tank and I was wondering if anybody else was experiencing the same. The fuel tank capacity is 60L with a reserve of 9L yet when I fill up the tank on "empty" (yellow warning light) I can only fill up to about 42L. I had the 2011 2.0L before this and under the same conditions fill up was around 50L. Does anybody else have a similar experience? Toyota technician said that it possibly had something to do with the air vents but surely the warning light shouldn't be coming on with around 18L still in the tank? Another issue I have is to
  23. Thanks, I just wanted to hear it from someone else. You would have thought though that Toyota would have explained this in the car manual or instructed the dealers to mention it at the point of sale.
  24. Hi All, You have been really helpful and a big thanks to everyboby but if someone could just confirm that the accelerator pedal on the Avensis is designed to resist 3/4 of the way down I would be really grateful. This happens on my car with the engine off or on and the dealer says this is normal for all Avensis' I just want it confirmed
  25. Must admit pleased with the response from the dealer and Toyota and from comments here confident things will get sorted. The dealer has just phoned and said that they have tried other Avensis' with respect to the accelerator pedal and they are all the same. Can anybody else with the speed limiter confirm that they get resistance from the accelerator about 3/4 of the way down. I can't find anything in writing from Toyota.
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