I have got phone number on desk at work so will send over next week. I didn't speak with anyone in particular, they said that anyone in customer relations could deal with it, so it was various people! Interestingly enough I had a smart fortwo, 54 plate. Now where do I start with that! Many many problems and total breakdowns on 4 occasions even after it'd been 'fixed'. Issue was with electrics and the clutch I believe, it kept stalling. Pic a grand to fix. The major breakdown occurred when I noticed oil all over my back window and broke down. Needed whole new gear box. That was 2500 quid. Well after that I didn't trust the car and opted for a IQ as more reliable! I think that many of these issues were ironed out in the newer style. I did love that little car even though it gave me hassle. Mega cost services at Mercedes too, although things may have changed since those days! I also have a Kia Soul, which is fab. 11 plate, second hand, no probs so far and under 7 year warranty even second hand. The warranty sold it for us. Not as Eco friendly though. The new smart forfour looks nice! But I doubt I'll get my buggy in the back!