Jeff in Pembs

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About Jeff in Pembs

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    Corolla Verso VVT1 T3 S-A
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  1. Thanks Mike169. I have owned 5 "proper" automatics over the years (Nissan Micra, Nissan Sunny, Renault Megane, Honda Jazz [2 off] ) and have never had any trouble with the auto gearboxes. In the light of the current experience I will never consider a semiautomatic of any description again! Our problem is finding a 7 seater, auto petrol version, - these are pretty rare.
  2. Update: the car has been checked over by the Toyota garage and an independent automotive engineer. The computer check found an error code which indicates a problem with the clutch actuator and associated kit. Cost to repair: £2400. The engineer says that it is highly improbable that the fault developed within just 6 hours of driving and the balance of probabilities is that the fault was present when we bought the car. The dealer has agreed to refund our money subject to receiving a copy of the engineer's written report, which should be middle of next week. I'll update then. We will still be heavily out of pocket due to all the expenses we have run up but I will just have to put it down to a learning experience, albeit a somewhat harsh one.
  3. Just tried it - got the following reply: We are pleased to confirm that your Toyota is not affected by any voluntary customer service campaigns or outstanding safety recalls and no further action is required!
  4. Yes I have, thanks. Wish I had seen this before buying the car! Easy with hindsight. Will definitely send in a report to DVSA as this fault is not just inconvenient, it is downright dangerous.
  5. Do any of you know if there was ever a recall of Verso's with the semi-automatic MMT please? I can't find any anything on the web but it may have happened too far back. I have found other Toyota recalls about airbags but nothing connected to the MMT.
  6. MofD - I have already tried this but thanks for the suggestion. I only have the tear-off section of the V5 document. The new V5 will not have the previous owners details any more thanks to the new Data Protection laws. I doubt if the DVLA will divulge anything to me for the same reason. I tried the garage in London where the car was serviced (details are in the service book) and MOT'd but apparently they had a computer crash sometime last year and customer records were lost. Anyway things have taken a new twist today which has given us a welcome morale boost but I don't want to reveal any further details at this point in time. I should be able to report back middle or end of next week.
  7. Catlover - I suppose I am a pessimist by nature whereas my wife is the eternal optimist thankfully and keeps me fighting on! I used the expression "I believe" because there are completely contradictory statements out there. One phone phone call to the Consumer Standards helpline in the morning will sort it. I have tried one of those free solicitors (the first call was free anyway) and basically she advised that I contact the IAEA (Institute of Automotive Engineer Assessors). I did and spoke to a friendly guy there who is based about 10 miles from the dealer. He thinks we have a strong case. I haven't discussed fees with him yet. There is also an organisation called DEKRA who offer the same kind of service but I haven't had a chance to contact them yet. Actually on the two forums I have found the opposite to be the case - everyone tells me to go for it and not be fobbed off rather than just give up and accept a lemon! However it's easy to be a "keyboard warrior" isn't it? The dilemma is that we are pouring more money into pursuing this case but I have just found out that we can include these additional expenses in our claim to the Small Claims Court, so not quite as bad as I first thought. Thanks for your input - much appreciated. Jeff
  8. Catlover - thanks for the link. The critical bit is: - if your used car has a significant fault that was present when you bought it (as opposed to developing afterwards) you can reject the car within the first 30 days and get a full refund. I believe the onus is on us to prove that the fault was there when we bought the car but there seems to be some confusion about this on this forum and on another which I've been looking at. I'll be calling the Consumer Standards helpline again in the morning for a definitive answer. Unfortunately we did not discover the fault when we did the test drive but only later when the car had thoroughly warmed up and encountered stop/start traffic. This was after a total of about 6 hours driving. The journey home from the dealer (about 4.5 hours) was 90% on motorway/dual carriageway with no hold-ups and the last 20 miles was on single carriageway in the evening in quiet west Wales so no problem. It was then not driven for nearly a week. Then after a 14 or so mile drive the problem occurred whilst queuing for a traffic light in town (autobox goes into neutral and car can't move and not possible to select D). The car has also a tendency to hesitate when pulling out from a side road or onto a roundabout which is dangerous rather than merely inconvenient. Regarding Toyota. I've had another nagging worry and that is, will they be considered to be impartial technical experts if we end up in a Small Claims Court? In my opinion the only people who should really understand their semi-automatic gearbox must surely be them or should I be looking for a truly independent organisation like DEKRA or the IAEA?
  9. Sorry, I did reply to this earlier but it seems to have disappeared into the ether as they say! Not impartial - yes but untrue though?
  10. Frostyballs - re your last posting on Thursday. This article seems to back up what I was told by Consumer Standards about the onus of proof being on the consumer: Any thoughts?
  11. Frostyballs - thanks for your latest response. Re the 30days/6 months: that's what I was told by the agent at the Consumer Standards place so I assumed it's correct. I admit it does not sound logical. It would be impossible for us to prove it anyway. I have booked the diagnostic test as I don't mind paying the fee just to get things moving. I have discussed the dispute resolution route but the dealer is not party to the scheme and is not interested anyway. I have also mentioned the small claims court as a last resort but again they are not fazed by this. I'd have thought the negative publicity/extra hassle would have been unwelcome.
  12. Please see my reply to Alan333. Thanks. Also yes that's correct outside the 30 days and up to 6 months, but within 30 days it's down to us to prove.
  13. Alan - thanks for your reply. The crux of the matter is that the dealer says we have damaged the clutch and therefore there is nothing they can do, it's 100% down to us. It's their word against ours. But note - we have not accepted that the problem is with the clutch, this is still conjecture. Trading Standards say the onus is on us (yes, us!) to get an independent assessment done. I have this morning booked a diagnostic test with Toyota as otherwise we are deadlocked and going round in circles. It's £150 but there is no other option. Unfortunately the one nearest the dealer is fully booked up until 16th April but that's ok because the 30 day clock stops once we have rejected the car and returned it to the dealer (which we did after just 14 days). The Momentum warranty is totally worthless in our case and I would not recommend anyone using this scheme. Apparently it only covers a complete and sudden breakdown - it does not cover an intermittent fault. Clutch wear and tear is absolutely excluded of course, which is understandable in a manual car but in a semi-automatic??? What control does the driver have over the clutch in these circumstances? Could we really have damaged it in 2 days?
  14. The garage has "investigated" and deemed that the clutch is the cause of the problem. I put investigated in inverted commas because they did a road test only - they have not dismantled to clutch to examine it. The dealer still insists that we have damaged the clutch, neatly putting the ball back in our court as now we have to prove that the fault was there when we took delivery. This has opened up a new nightmare scenario. If the clutch has to be replaced, this work would have to be done at a Toyota garage because of the software resetting procedure. If the clutch is changed by another garage then apparently the car will be unusable until this procedure is carried out and talking to my local Toyota garage they would not be happy to do this if they hadn't done the clutch work themselves. The dealer also warns that by damaging the clutch we may have affected other components such as the actuator, computer etc. so that when Toyota get their hands on the car they could find multiple faults with a bill running into £massive. This may or may not be scare tactics, so I would appreciate any advice from those of you who have taken the time to respond to my posts thus far. In particular is it possible that damaging the clutch could cause a knock on effect on the other components? I have been advised to seek the help of an independent assessor e.g. an engineer from the IAEA. It just so happens there is one who is only about 1 mile from the Toyota garage near the dealer and I had a chat with him on the phone last night. He sounded really helpful but I haven’t talked about his fees yet. My current thinking is that we have to bite the bullet and get the Toyota garage to strip down the necessary parts to access the clutch so that we have a definitive answer as to the question – is the clutch the problem. Have the IAEA engineer there to physically witness the findings. If the Toyota garage then finds there are other dodgy components, find out if these are covered by the Momentum warranty. If not, then as far as I can see the car would have to be scrapped and we write off our money. Needless to say, this is taking a bit of a toll on us, mentally and physically. In 51 years of motoring and having bought many, many cars (mostly used) over those years I have never been in such a situation, so it is all quite foreign to me. Hence your input is much appreciated. Thanks.