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Merlin 01

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  • First Name
    Greg
  • Gender*
    Male
  • Toyota Model
    Avensis 2011 2.0 d T4
  • Toyota Year
    2011
  • Location
    Nottinghamshire

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  1. Ok went to 2nd dealer on Saturday, they took the wheels off, checked the electronic handbrake, checked the brakes, they said "they are all fine, there is plenty of life left in them" !!!! i might be giving the 1st dealer a call ??
  2. Hi all… Very interesting as I took my Avensis T4 in on Friday for its 30k service, to be phoned up and told my rear pads are at 3 mm and the discs are grooved, I do 400 miles a week on the A1 nice and steady driving style. They said the fronts were at 7mm, so I checked the previous VSR from 20k service which said they were all at 6mm all round and they were all ok, so 10k of duel carriageway driving in 7 x months can take 3mm off the rears?? And add 1mm to the fronts. When challenged again they said there could have been some grit or dirt in them and the technicians were all using different gauges, so now they all use the same ??!! After 20 mins of debating, Cost £220 which I haven’t budgeted for, so I said I will wait I while, the lip feels the same as the front and you can barely feel it with your finger nail, so I am going to check and get a second opinion at a completely different dealership and see what they say, my last old shape Avensis went 45k before it even needed new pads, and in 20 years of motoring I have never put new discs on a car at 29-30k? Still not sure why rears would go first I always thought it was the fronts that wear the quickest, still not sure about the electronic handbrake either if it has something to do with it; can it cause gentle binding etc any thoughts?
  3. My painful story was posted in 2 x topics on the forum, Annoying noise, and build quality issues, Auto Express still wanted to publish my story to show the outcome and to let other owners know.
  4. Hello all... Well to end the on going story, Toyota are aware of this issue and it's weld splatter in between the panels in the rear shelf, this can now be fixed by prising these panels apart and flicking the splatter out, a team from the factory solved this issue and i understand that other owners cars have now been fixed in this manner, including Nick's in the other post, my car was fixed straight away but they kept it for a few more days to test it. The noise has gone and the car is once again nice and quiet, I have come to an agreement with Toyota on a goodwill offering due to my whole experience, I am happy so far but I will see how I get on before I say my faith in the brand and the car has been restored.
  5. Hello all... Well to end the on going story, Toyota are aware of this issue and it's weld splatter in between the panels in the rear shelf, this can now be fixed by prising these panels apart and flicking the splatter out, a team from the factory solved this issue and i understand that other owners cars have now been fixed in this manner, including Nick's in the other post, my car was fixed straight away but they kept it for a few more days to test it. The noise has gone and the car is once again nice and quiet, I have come to an agreement with Toyota on a goodwill offering due to my whole experience, I am happy so far but I will see how I get on before I say my faith in the brand and the car has been restored.
  6. Hi Peter, I tried again and now I can open it, thanks for this very interesting, looks like they know about these issues and are making modifications? I will take this to the Meeting with the Toyota field engineer on Monday!! If I knew I could win hands down I would take them to court !! Will post an update after the meeting on Monday..... Thanks for the info Greg
  7. Hi, see how you get on let me know if you can? That's the same day I have mine in and the meeting with the Toyota field engineer.
  8. Hi, see how you get on let me know if you can? That's the same day I have mine in and the meeting with the Toyota field engineer.
  9. Pete sounds like you have experienced the same as me very interesting ? MR trader spot weld failures are not the making of a fantastic car, Toyota obviously have some flaw in the spot weld process or robots in the factory !!!!!!!!!! I can’t open the link? Well the current situation is still not very good at all, Toyota finance will not back up my rejection and I can’t afford the litigation costs if I loose in court, so I agreed for the car to go back to the factory. I was then told that the car can’t go back to the factory because I didn’t act upon their request straight away, so I now have to go through the body shop option again. I am now in a situation where my car still hasn’t been repaired, I have had numerous heated calls to the case team manager at customer relations, and the next stage now is that the field engineer is meeting me at the dealership on Monday 16th so I can discuss my concerns, at this stage they are giving me a hire car and my car will be stripped down again, technical teams will once again visit the car from the factory and then decide on how the car will be repaired. Nobody at Toyota will acknowledge that I have been through this before with my previous car and that I didn’t want to accept this again, I was told “ I should draw a line in the sand and move on” and “ I should comply with the warranty repairs” is it acceptable to experience this twice? They have no compassion or empathy to my situation, even the MD is not interested in replying to my concerns and experience. A certain car magazine has shown an interest in my story, lets see what happens?
  10. MR trader I don’t agree that spot weld failures are the making of a fantastic car, Toyota obviously have some flaw in the spot weld process or with the robots in the factory!!!!!!!!!!
  11. Hello all... Sorry i have just seen these post's, I cant open the link? Well the current situation is still not very good at all, Toyota finance will not back up my rejection and I can’t afford the litigation costs if I loose in court, so I agreed for the car to go back to the factory. I was then told that the car can’t go back to the factory because I didn’t act upon their request straight away, so I now have to go through the body shop option again. I am now in a situation where my car still hasn’t been repaired, I have had numerous heated calls to the case team manager at customer relations, and the next stage now is that the field engineer is meeting me at the dealership on Monday 16th so I can discuss my concerns, at this stage they are giving me a hire car and my car will be stripped down again, technical teams will once again visit the car from the factory and then decide on how the car will be repaired. Nobody at Toyota will acknowledge that I have been through this before with my previous car and that I didn’t want to accept this again, I was told “ I should draw a line in the sand and move on” and “ I should comply with the warranty repairs” is it acceptable to experience this twice? They have no compassion or empathy to my situation, even the MD is not interested in replying to my concerns and experience. A certain car magazine has shown an interest in my story !! Nallen how are you getting on?
  12. Hi all, well I had an argument with customer relations, they showed no interest in the pattern of 2 x cars with the same fault, they want to take the car back to the factory, I have wrote to Jon Williams the TGB CEO, the reply back was we need to be given a chance to repair the “defect” it’s not a critical fault on the car and doesn’t effect the structure, but you do have a point!!! Toyota didn’t even mention the previous problems, all they are interested in is taking the current car back to the factory, put me in a loan car and that’s it “ we are sorry”. So once again they believe it’s acceptable as a Customer for the second time for the new car to be driven to Derby, stripped down at the rear to the metal work, the boot the trim, seats, the rear window, and the old metal work be grinded and cut out and a new shelf welded in, bang the car back together and there you are here’s your new car back. Currently I have declined this route so it’s in the hands of Toyota finance now before I go down the litigation route.
  13. Very annoying, you can hear it over the radio, it's a constant loud cracking noise, it doesn't stop and drives the rear passengers crazy !!
  14. The story just gets better, Toyota have confirmed a “defect” and want to return the car to the factory. I won’t accept this and still want to reject the car, the service I received yesterday from customer relations was shocking no empathy towards my situation or acknowledgment of my investment into many Toyota vehicles, and they weren’t interested or wouldn’t talk about the previous car with the same fault. This is in the hands of Toyota finance now and they have 5-10 days to investigate.
  15. Hi, my dealer is Listers in Grantham, my car is in today as the regional engineer has got engineers from the factory with him looking at it. I will let you know their outcome, It's upto you but i would get it reported the more owners that report the same fault then Toyota will know they have a problem!!
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