Toyota Fixed Price servicing - revised service schedules

From an earlier thread, and since the costs for Fixed Price Servicing were increased (from April 2016), it became clear that Toyota GB had revised the content of the Intermediate, Full and Full+ services.

See  https://www.toyota.co.uk/caring-for-your-toyota/service-and-maintenance/car-servicing.json  and

https://www.toyota.co.uk/download/cms/gben/Toyota Service Pricing Content Updated_tcm-3060-294039.pdf

I contacted Toyota GB for some clarification , and have copied the reply below:

"Thank you for your email and apologies for the delay in providing a full response.

The Full or Full + service is determined by mileage/time and for some new models service indicator.  

Full+ does include the spark plug inspection and replacement (there's an error on the document on the website which we have just spotted!)

Coolant change is due in the Full + service at 10 years/100,000 miles, the other Full + will not have coolant but will include other applicable items.

What has changed is that items such as coolant, cabin air filters and spark plug replacement which are part of the service schedule (not optional) are now included in the respected service price. Previously they were an unexpected extra for the customer. Clarity and transparency was one of the main aims of this service pricing review.  

The servicing matrix by model is complex, I've attached an example of some new models: Full versus Full+ occur at different times depending on the model and needs of that vehicle. Would the detail of this be useful for your website?  

The main source of data we use is the technical website: www.toyota-tech.eu - this details every model and whats needed at every single service. I would suggest this is too complex for the Owners Club but also demonstrates the complexity we are trying to simplify!!!

In summary - thank you for raising these questions, we will, as a result, review how we can improve the website communications around when the different services are due!"

The example shows when each of the different services are due for certain models. The coolant change is due for the first time at 10 years/100,000 miles and thereafter at intervals of 5 years/50,000 miles or 6 years/60,000 miles, depending on the model,, and is included within the Full+ service due at these times/mileages.

Where a coolant change isn't due, there are other additional service items which are done instead of the coolant change (ie spark plug replacement), but within the same overall cost.

Hope this helps make the changes clearer.

I have also suggested Toyota GB publish something on the Toyota UK Blog to make other Toyota owners/non-TOC members aware of the changes.