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Mark1986

Toyota Yaris Trend 1.33vvti

8 posts in this topic

Hi there, 

I own a 2013 Yaris Trend, and I wondered if any of you Yaris owners out there have had any problems with yours? 

To sum it up, within the last year or so, it has become notoriosuly unreliable, and has been into the garage for more warranty repairs, than its been on the road!

The list of problems I've had are listed below

-Problems with selecting 1st and 2nd gear:
The gears were incredibly notchy and stiff and several times I had to ‘double clutch’ to select 1st gear. Initially the dealership lubricated the gear selector, which was fine for a while, but eventually the car went back in and they found that the gear cables were worn and were replaced under warranty.

The car was fine for quite a while and then the gear problems began again.
The car went back into the garage and it was found that the ‘clutch master cylinder’ was faulty and needed replacing. I asked the dealership why this was on a car that was 3 years old, and was told the part in it was ‘no good’.
The master cylinder was replaced with a modified part which would be more efficient and last longer. Again the work was carried out under warranty.


-Problems with starting the car:
Towards the end of 2015 the car would frequently start as normal first time, but sometimes the engine would cut out. It would turn over but wouldn’t fire after several attempts to re-start it. The only way it would fire is if I put the accelerator to the floor.

I became extremely concerned about this and took my car to the Toyota Garage in Altrincham on Friday 6th January of this year where diagnostics was carried out. As a result I have been informed that my car needs ‘a lot of work’. I am very shocked to discover this as I thought the starting problems were due to the cold weather.
However upon explanation, it has transpired that there is a huge fault with the pistons in the engine, which all have to be replaced.
I was also told that there are more jobs to carry out apart from this, but the dealership were very reluctant to divulge this information. I was a bit confused about this I believed it is my right to know what is wrong with my car.

The car is going into the garage on Thursday 19th to have this work carried out under warranty, and they have agreed to lend me a courtesy car( which took me forever to get!) 
 

I have since sent a strongly worded email to the CEO of Toyota UK, and have had an email sent back, to say that they are dealing with my complaint and will be in touch. Fingers crossed it gets sorted. 

I just cannot believe that all these problems have occured on a car that is going to be 4 years old in February, I spoke to the service manager at Toyota who has said that the piston problem is a 'recognised fault' and that they have had 5 repaired so far. 

Thing is, the car is running fine at the moment, surely driving it would cause more bother but who knows? 

 

What do you guys think? Do you think I pursue this further, or wait till the work has been carried out and see what happens from there?





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Mark, 

If it were me, I would wait until the main dealer has completed all the warranty work before taking it further. 

However, a question pops into my mind at this point. Since the car was purchased new, has all the work that has ever been carried out during servicing only ever been done at the main Toyota dealer?

Colin

 

 

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Hi Colin,

Thanks for your reply,

Yes since the car was purchased new, all the work it has had and all the servicing has been carried out by the dealership. They told me that when I purchased the car, it had to be serviced by them for warranty purposes, but if I take it elsewhere, they have to use genuine Toyota parts.  I have always taken it to the Toyota dealership, as I trust them to carry out whatever is needed.

 I have been told by a friend that when it has the work done next Thursday that I should ask for a full written breakdown of what warranty work has been carried out, who carried out the work and what date and time. Then I've got proof it has been done. I have heard people ask for the old parts in the past as well.

Mark

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As regards the replaced parts, if it is things like pistons, etc, Toyota will probably be sending these for recycling of the metals, or similar. When one pays for repairs, one can ask for and have the old parts, but warranty work is different.

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Ah right Frostyballs, I wasn't aware of that, I will make sure I ask them what work has been done.  

Thanks for all your comments, I will keep you posted

 

 

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It sounds a bit dodgy, but still, it is under warranty.  But Colin is right, wait until the works are done. If it is an inherited problem even when the car was new, it is a matter of a replacement, as of any other goods.

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The Yaris is generally reckoned to be one of the most reliable cars of all so it sounds that you have been unlucky.

However, look on the positive side - Toyota are also often considered to be the best of the volume manufacturers in terms of standing behind their product/warranty (as seems to be being borne out) - if this was a nearly 4 year old Ford, Vauxhall, VW etc. I think that you would have an entirely different & more unpleasant experience ...

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I would fully endorse all that Scott is alluding to but one thing I have learnt from these august forums since being a member is that individual experiences, even with Toyota main dealers, across the country vary wildly. In my own case, for example, I cannot speak highly enough about our main dealer here in Doncaster but even in that instance, it is very much a two way process that requires good communication in both directions and not least a large dose of assertiveness and continued attentiveness by the customer until resolution. Or, in other words, develop a good working relationship with them. It would seem that sometimes, there is some difficulty with this latter point in other areas; which is a shame as no-one remembers the good stuff. Only the bad.

Colin

 

 

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