an issue with the payment when I was trying to buy an update

[DariuszMK]

Good morning. I'm looking for help with the above. I did try to buy an update for my satnav today. I did try to use PayPal - I had a message from the website : payment failed. So, I did try to use my card, and again a different message : something went wrong with estore, couple of minutes later when I did try again the same message appear. A few minutes ago I did check my bank account...sh.. I spoke with Halifax already, they told me to get in touch with Toyota. I spoke with a local branch from MK, spare parts department is busy... any one knows how I can get my money back? also, I cannot see a link which will allow me to download an update...

 

[FROSTYBALLS]

Toyota Owners Club is not associated with Toyota, so you need to get in touch with Toyota Customer Services. If you are in the UK, have a look at:

Help Centre | Discover Toyota | Toyota UK

If you are not in the UK, you need to contact your Toyota importer (eg www.toyota.de )

[DariuszMK]

Thanks, I thought that someone had an issue like this one. I'm from UK, but my laptop is connected to the VPN in Germany (IT systems, etc)

[yossarian247]

Best thing would be to call Toyota UK customer service on 0344 701 6202. I doubt a local dealer will be able to help as the Toyota website is nothing to do with them.

[DariuszMK]

1 hour ago, yossarian247 said:

Best thing would be to call Toyota UK customer service on 0344 701 6202. I doubt a local dealer will be able to help as the Toyota website is nothing to do with them.

Thanks a lot. I spoke with Toyota HQ, they can see that something went wrong. Again, thank you so much.

[trashman1965]

Had similar a couple years ago as I somehow managed to buy the map care eight times over...it took a couple of weeks to finally get it sorted but Toyota Customer Services were very good at sorting it out and getting the refunds to me.