Jump to content
Do Not Sell My Personal Information


Shoddy Toyota Dealer Service


larryspalette
 Share

Recommended Posts

  • Canadian Sno-bird now in Peoria, AZ (Oct 31-Apr 22).
  • Rav4 required emissions test before renewed registration - Arizona State Law.
  • On 3 day temp permit - Vehicle inspected at emissions test facility - failed, recommended to dealer for OBDII fault
  • Appointment made with Toyota Franchise dealer on Bell Rd next door to Larry Miller Hyundai (for geographic reference) for Nov 4, 2021. Appointment included oil change, Multipoint Inspection, 4 new tires (Yokohama AVID Ascend LX 225/65R17 installed).
  • Fault found on OBDII, Tech (13569) found blown fuse, replaced, no charge-Toyota Warranty
    • Returned next day to a different emissions center - FAILED AGAIN! - Fault indicated, fuse, would not indicate power on OBDII analysis tool. 
    • Before returning to Dealership same day, when to auto supply store for their thoughts. Due to Covid, store person would not get in my vehicle - handed me the OBDII analysis tool and told me where to connect. Result - Analysis tool would not power on?? Advised fuse issue. Raced back to Bell Road Toyota Dealership - Another Service Reception Tech brought out their OBDII Analysis tool and had same results. 
    • Service Reception Tech then reached past the OBDII connector, moving his hand further toward the front of the vehicle and with shock stated - There is nothing their, there is supposed to be a fuse and there is nothing. Immediately opened the hood latch, exited the car, opened the hood and the main fuse box cover and extracted a spare fuse. He returned to the OBDII connector and the receptacle just forward of it and inserted the fuse. His analysis tool lit up perfectly!
    • The next day (Saturday) returned to first emissions test facility and had Manager do the testing - Passed with flying colors now!!!
  • Following week had meeting with my assigned Service Reception Tech and his Lead Supervisor/Manager. the matter was reviewed, apologies made, but no compensation suggested or offered for their ineptness, or my personal loss of time, frustration, and obvious aggravation as Vehicle Registration was suspended until OBDII connection issue was resolved.
  • How can I trust this dealer again with vehicle issues when they failed to correct a simple fusing issue by rechecking the faulted area (OBDII port)???
  • As I said, no compensation or apology except the verbal one has been received by me since the incident and this note is sent today, December 9,2021.
  • Yes, all testing and labors performed are documented at dealership and in my possession.
  • Like 1
Link to comment
Share on other sites


1 hour ago, larryspalette said:
  • Canadian Sno-bird now in Peoria, AZ (Oct 31-Apr 22).
  • Rav4 required emissions test before renewed registration - Arizona State Law.
  • On 3 day temp permit - Vehicle inspected at emissions test facility - failed, recommended to dealer for OBDII fault
  • Appointment made with Toyota Franchise dealer on Bell Rd next door to Larry Miller Hyundai (for geographic reference) for Nov 4, 2021. Appointment included oil change, Multipoint Inspection, 4 new tires (Yokohama AVID Ascend LX 225/65R17 installed).
  • Fault found on OBDII, Tech (13569) found blown fuse, replaced, no charge-Toyota Warranty
    • Returned next day to a different emissions center - FAILED AGAIN! - Fault indicated, fuse, would not indicate power on OBDII analysis tool. 
    • Before returning to Dealership same day, when to auto supply store for their thoughts. Due to Covid, store person would not get in my vehicle - handed me the OBDII analysis tool and told me where to connect. Result - Analysis tool would not power on?? Advised fuse issue. Raced back to Bell Road Toyota Dealership - Another Service Reception Tech brought out their OBDII Analysis tool and had same results. 
    • Service Reception Tech then reached past the OBDII connector, moving his hand further toward the front of the vehicle and with shock stated - There is nothing their, there is supposed to be a fuse and there is nothing. Immediately opened the hood latch, exited the car, opened the hood and the main fuse box cover and extracted a spare fuse. He returned to the OBDII connector and the receptacle just forward of it and inserted the fuse. His analysis tool lit up perfectly!
    • The next day (Saturday) returned to first emissions test facility and had Manager do the testing - Passed with flying colors now!!!
  • Following week had meeting with my assigned Service Reception Tech and his Lead Supervisor/Manager. the matter was reviewed, apologies made, but no compensation suggested or offered for their ineptness, or my personal loss of time, frustration, and obvious aggravation as Vehicle Registration was suspended until OBDII connection issue was resolved.
  • How can I trust this dealer again with vehicle issues when they failed to correct a simple fusing issue by rechecking the faulted area (OBDII port)???
  • As I said, no compensation or apology except the verbal one has been received by me since the incident and this note is sent today, December 9,2021.
  • Yes, all testing and labors performed are documented at dealership and in my possession.

Not good mate.

Worth also trying RAV4World forum which I use from time to time. USA and Canadian users mostly. Handful of Brits, Aussies, and Finns.

  • Like 2
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share



  • Join Toyota Owners Club

    Join Europe's Largest Toyota Community! It's FREE!

  • Topics

  • Our picks

    • A car for driving purists: the new Toyota GR Supra with manual transmission
      GR Supra was Toyota’s first global Gazoo Racing (GR) model and from the moment of its launch in 2019 has been the perfect embodiment of the spirit of GR and the dream of Toyota President Akio Toyoda to deliver a car that is purely about the joy of driving
      • 0 replies
    • Toyota launches sales of the new GR86 coupe
      Toyota’s launch of the new GR86 coupe is one of the most hotly anticipated new model introductions of 2022. Advance interest has been high for this third member of the thoroughbred GR sports car range, which will be available in strictly limited numbers – production for Europe is limited to just two years. Toyota is opening customer orders at 10am on 20 April 2022, both online at www.toyota.co.uk and through its UK dealer network
      • 0 replies
    • Toyota announces pricing and specification details for the new GR86 coupe
      Toyota today reveals more details of the new GR86, the new entry point to its range of pure-bred GR (Gazoo Racing) sports cars, including prices, equipment specification and an initial customer PCP offer
      • 0 replies
    • TOYOTA GAZOO Racing Premieres GR Corolla
      TOYOTA GAZOO Racing (TGR) held the world premiere of the all-new GR Corolla in Long Beach, California, USA, on March 31 (local time), on the eve of the opening round of the Formula Drift*1 season. The GR Corolla is scheduled for launch in Japan in the second half of 2022.
      • 0 replies
    • Toyota statement on Russian local manufacturing and vehicle imports
      Like everyone around the world, Toyota is watching the ongoing developments in Ukraine with great concern for the safety of people of Ukraine and hopes for a safe return to peace as soon as possible

      As a company with operations in Ukraine and Russia, our priority in dealing with this crisis is to ensure the safety of all our team members, retailer staff, and supply chain partners.

      We are also monitoring global developments and will make necessary decisions as required.

      The business status of Toyota’s European operations is as follows:

      Toyota Ukraine has stopped all activities as of 24 February (Toyota Ukraine = sales and after sales operations; 37 retail locations; distributor owned by Sumitomo Corp.)

      Toyota Motor Russia will stop production at its St-Petersburg plant from 4 March and has stopped imports of vehicles, until further notice, due to supply chain disruptions (Toyota Russia = sales and after sales operations; 168 retail locations; and one plant in St Petersburg manufacturing RAV4 and Camry models for the Russian market with exports to Belarus, Kazakhstan and Armenia)

      Other manufacturing and sales operations in the rest of Europe are not impacted.

      Toyota affiliates in countries bordering Ukraine have already taken concrete actions to support Ukrainian employees and their families, including facilitating the transfer of close family members from Ukraine to other destinations with the provision of accommodation, food, and other support to meet their needs. Further humanitarian support is being planned and will be announced in due course.
        • Like
      • 6 replies

×
×
  • Create New...




Forums


News


Membership