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Water Pump Leak Covered By Warranty?

Waterpump warranty Verso

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#1 _flip_

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Posted 24 February 2012 - 07:21 PM

Hi guys.

I have a 2009 2.2d Verso SR. I am still in my warranty period, just, as start date was 7th march 09.

Just had my 3rd service and told that water pump is leaking and needs replacing and a large cost associated!

I would like to know whether this kind of thing should actually be covered under warranty or if it's normal for it not to be (and why in that case)?

I'd hate to think that a main dealer would be intentionally trying to rip me off by making me pay when I didn't need to - but does this sort of thing happen?

I am going to phone and ask about this (now that I've realised it!) - but wanted to get a feel for what's happened with others...

Thanks for any replies guys!

Flip.

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#2 Mistermena

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Posted 24 February 2012 - 07:31 PM

I recon that it should be covered under warranty! Why not drop an email to Toyota customer services? Forum members like "Ormi" and "DevonAygo" or Anchs could have the answer to this one...

#3 duncerduncs

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Posted 24 February 2012 - 07:58 PM

Anything diagnosed by the dealer prior to the warranty running out will still be covered if the warranty subsequently runs out and the dealer can't get the car booked in to do the work. You have to make sure your dealer has reported it to Toyota GB.

P.S You don't work for a Sunday newspaper do you? :lol:

#4 cabcurtains

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Posted 24 February 2012 - 08:09 PM

How odd, a car in warranty has an issue and the dealer tells the customer the price. I would be asking them on the spot why they have actually flagged this and not just replaced it.

Presuming the car has done less than 30k?

#5 _flip_

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Posted 24 February 2012 - 08:11 PM

Ha! No, not going for a scoop!

Thanks for replies - I will phone them tomorrow and question it. I have it in writing from the service that the water pump is leaking, and I've double checked that I am still in warranty (albeit for 2 weeks).

I just worry that they will just front it and say its not covered for some reason, and then I don't know how I should escalate that....

And to latest question - yep, I've only done 20k miles.

#6 cabcurtains

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Posted 24 February 2012 - 08:27 PM

Honeybear1980 had the water pump changed on their 58' 2.2d SR that was just out of warranty, so be strong! Wear and Tear on a water pump will be an interesting conversation if its a similiar price to the £650 mentioned.

I think the dealers like to tell people these need changing if the coolant level is down a bit, the pump "leaks". Our Verso and old Corolla both got this advice once out of warranty and both ran for 2+ yrs and the coolant didn't disappear. It just needed a little top up at each service.

#7 Mistermena

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Posted 24 February 2012 - 09:53 PM

The dealer sounds like he's pulling a right fast one here! If they give you the run around then its staight on the blower to customer sevices!... Hope you get it sorted mate and money back!!!!....

#8 _flip_

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Posted 25 February 2012 - 01:09 PM

Ok... I called this morning and said I'd checked and was still in warranty and the guy said yep that's fine, it will be done under warranty! I asked was he sure because why was I given a cost in that case - and he said the other guy 'doesnt really know our warranty procedures that well'..... Riiiiight.

He said the car would need to go in before it ran out to be covered - which I think is not right as it was identified already! But I'm booked in anyway so shouldn't be a hassle.

Thanks for the feedback guys!

#9 Mistermena

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Posted 25 February 2012 - 01:11 PM

Result!!!... Nice one mate. He !Removed! knew I bet!!!!....

#10 _flip_

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Posted 25 February 2012 - 02:17 PM

Yeah - it really is bad that we still have to be on our toes, even with 'reputable' main dealers with this type of stuff...

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