rosh7uk 0 Posted September 10, 2012 Share Posted September 10, 2012 Hi All,My 2003 T sport has been making a knocking sound in the engine, I bought the car 1 month ago so it is still under warrantyThe guys at the garage are saying they will have to take the engine apart and replace the broken parts.Am I entitled to get my money back? or should I be looking to get my money back? I really loved the car but don't want things to go horribly wrong later on.Any advice would be much appreciated.ThanksRosh Quote Link to post Share on other sites
Red Yaris 54 111 Posted September 10, 2012 Share Posted September 10, 2012 You should give them an opportunity to carry out a repair under warranty and maybe try to negotiate some warranty on the repairs.It is unlikely that after 1 month you would be successful in getting your money backDid you buy from a Toyota dealer and what sort of warranty did you get? Quote Link to post Share on other sites
Parts-King 760 Posted September 10, 2012 Share Posted September 10, 2012 The sale of goods act is very clear. Goods WHEN BOUGHT must conform to contract, be as described, fit or purpose and be of satisfactory quality. If the car requires major engine work then it could be described as NOT of satisfactory quality and you might be able to get your money backThe best course of action is to speak to the garage who sold the car, ask what can be done, and tell them what you are thinking. If they are going to put a new engine in, you might want the car back, if they are going to strip it, you might not want that. Once you have spoken to them, put everything IN WRITING to the manager / owner explaining what you would like done and quote the verbal discussion you have had. Send the letter by recorded delivery to the main addressDepending on what is said, you may be happy, if not, come back and tell us what is being proposedKingo Quote Link to post Share on other sites
rosh7uk 0 Posted September 10, 2012 Author Share Posted September 10, 2012 Thanks so much for the advice.I didn't get the car from a Toyota dealer bt the garage have taken it to a toyota dealer to look at the problem.They say they are going to replace parts of the engine so I am guessing that is not good in the long run?Should I just ask for a refund? Quote Link to post Share on other sites
Parts-King 760 Posted September 10, 2012 Share Posted September 10, 2012 Only you know if you want a refund or notThere is a lot to consider, especially the mileage. Remember your contract is with the selling garage, NOT the Toyota dealer, so if your garage get into an argument over costs with the Toyota dealer, YOU will be the one that suffers delays etc. If you want a refund, ask for it, getting it might be harder. They have to be given the opportunity to put things right, but at what cost? I would go down the refund route, goods not of merchantable quality and see what they say first. It might be they put another engine in it and you might have a different view on the car if that happened?Kingo Quote Link to post Share on other sites
Hurricane3001 0 Posted September 10, 2012 Share Posted September 10, 2012 Hi. If you have possibility to choose, choose following this order:1)- Ask money back.2)- Ask a new motor replaced.3)- You necessarily will must accept a repair of the engine, but this is the worse of the cases because a repaired engine is not the same of an originally assembled engine. Quote Link to post Share on other sites
rosh7uk 0 Posted September 10, 2012 Author Share Posted September 10, 2012 Hi all,They have offered to put in a new engine which has covered less miles than mine, They say they will either replace certain parts of the engine or replace the whole thing depending on the damage inside.They are also offering me a further three month warranty on the work.What are your thoughts? Quote Link to post Share on other sites
Hurricane3001 0 Posted September 11, 2012 Share Posted September 11, 2012 In both cases I can only advice you that during the remaining time of warranty, you will must extensively use the car, so you will have enough time and miles to verify if all works well. Quote Link to post Share on other sites
rosh7uk 0 Posted September 12, 2012 Author Share Posted September 12, 2012 will the car be as good as before after the work is carried out?? Quote Link to post Share on other sites
Red Yaris 54 111 Posted September 12, 2012 Share Posted September 12, 2012 will the car be as good as before after the work is carried out??Or will it be better?? Quote Link to post Share on other sites
rosh7uk 0 Posted September 12, 2012 Author Share Posted September 12, 2012 I hope so as I love this car!! Quote Link to post Share on other sites
Mick24 0 Posted September 13, 2012 Share Posted September 13, 2012 Hi all,They have offered to put in a new engine which has covered less miles than mine, They say they will either replace certain parts of the engine or replace the whole thing depending on the damage inside.They are also offering me a further three month warranty on the work.What are your thoughts?Just a word of warning - sounds like they may fit an engine from a breakers from the wording above. Quote Link to post Share on other sites
rosh7uk 0 Posted September 14, 2012 Author Share Posted September 14, 2012 They say they got the engine from Ebay might be one from a Cellica but sounds like they are going to fit the complete engine in! Quote Link to post Share on other sites
rosh7uk 0 Posted September 14, 2012 Author Share Posted September 14, 2012 The Engine has 50,000 miles on it compared to my 77,000Hope it will be OK Quote Link to post Share on other sites
borodaz 0 Posted September 14, 2012 Share Posted September 14, 2012 what parts are they saying need to be replaced ? Quote Link to post Share on other sites
rosh7uk 0 Posted September 14, 2012 Author Share Posted September 14, 2012 They say they are going to put the whole engine in? Quote Link to post Share on other sites
rosh7uk 0 Posted September 14, 2012 Author Share Posted September 14, 2012 I wish I knew your car was for sale earlier. might have bought it of you. Quote Link to post Share on other sites
Corrolla18 2 Posted September 15, 2012 Share Posted September 15, 2012 Just my two cents worth but if it was me and the option is there I would not be happy having an engine replaced with an item sourced from ebay. From a point of view of warranty you get 3 months but if you have engine failure after 3 months your in trouble. Sure you could excessivley use the car for 3 months just to check but you'd never be sure. Whats the history of the engine they've sourced? you just don't know - could have been thrashed to death. May not have been well maintained.If it was me I would want a refund and walk away. Quote Link to post Share on other sites
rosh7uk 0 Posted September 19, 2012 Author Share Posted September 19, 2012 Hi all,I am still waiting for the garage to put my engine back in, they recon they will do it tonight and turn the Key to see if the car is Ok.They say its the only time they will be able to see what the engine is like?I am getting more and more worried about how my car is going to run.Has anyone got any advice of what I can say If the car is not up to scratch? can I still get my money back? Quote Link to post Share on other sites
rosh7uk 0 Posted September 19, 2012 Author Share Posted September 19, 2012 only had the car for 3 and half weeks Quote Link to post Share on other sites
Parts-King 760 Posted September 19, 2012 Share Posted September 19, 2012 Refer to post number 3 ;)If the car is not as it should be, you could ask for your money back. Whether you get it back without a fight is another matterI advised you in post 3 to put everything in writing to the garage, have you done that?Kingo Quote Link to post Share on other sites
rosh7uk 0 Posted September 19, 2012 Author Share Posted September 19, 2012 Not done that yet but will do it now.thanks for the advicereally appreciate it. Quote Link to post Share on other sites
Parts-King 760 Posted September 19, 2012 Share Posted September 19, 2012 Tell them what you feel about having the second hand engine, not happy? tell them, if you need to take this further, then you need to have copies of the paperwork and receipts for RECORDED DELIVERY of the letters and build up a timeline of events, make notes, dates when who said what where and whenGetting a refund is not an automatic right, your garage might be up for it if you exchange the car for another. You have no right to change your mind about a car once you have bought it, but if it is not of satisfactory quality or inherantly faulty, then you do have the law on your sideKingo Quote Link to post Share on other sites
rosh7uk 0 Posted September 19, 2012 Author Share Posted September 19, 2012 At the same time is there also a chance the car will run better than before? Quote Link to post Share on other sites
rosh7uk 0 Posted September 19, 2012 Author Share Posted September 19, 2012 or is it unlikely? Quote Link to post Share on other sites
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