Just bought an Avensis!

[SB1500]

Personally I'll hold on to this diesel until they tax it off the road. Then I'll go to petrol if it's still an option, or petrol hybrid. Electric solves nothing eco wise until our power grid stops using fossil fuels and we're a long way away from that. It's a shame, the car industry in Europe wasted a LOT of time and R&D money on getting diesels 'as good' as they are today. They're about to venture into 25 years or so of wasting the same scale of investment into EVs...  only for a real solution to possibly be discovered IMO.  Plenty of people in ROI (normal people) won't be able to get by on EVs as they sit today (and the lack of infrastructure in general and investment for what it's worth isn't going to change for them). I can only imagine much of Europe rural areas will be the same / remote areas where it's simply not viable even if they make faster charging and longer lasting batteries. Just my opinion. 

 

AVENSIS UPDATE

I serviced it last night using the genuine Toyota Service kit. It came in two days, very impressed for something that didn't even charge extra for NI delivery. The site is called eHybrid and I can confirm it's not a scam now for sure. 

New genuine air filter, old one was a bit grey. New cabin filter... original 2018 one was atrocious... it annoys me that mechanics have probably been paid for 3 new ones in the time since this car was built and it never got one... disgusting.  New genuine Toyota oil (the special '1WW' stuff) and filter with washer and seal ring. 

She's '100% Toyota' again now. I think with this engine potentially being temperamental and poorly / German made (at least in Japanese car quality terms frankly) it makes sense to use the proper oil, on the basis that there might be some kind of formulation or additive that keeps the fragile chains of the engine happy.  I will replace it every 6 months or 5,000 miles and see how things go.   I'll continuously report back for what it's worth.  

Since the Toyota BMW Diesel engine thing was so short lived, I suppose only in the next few years will there be a 'decent' size group of people seriously contemplating buying the models fitted with them. And as they age and diesels get taxed off the road, it'll be less and less of a topic of interest for prospective buyers. Many of you who bought them new have probably also traded in or plan to trade in soon for another newer model that won't be a diesel.  Perhaps the days of us keeping them to 200,000+ miles is gone now since, if they do manage to last, tax will probably get them. 

Unless I miraculously get £12,000 for mine on AutoTrader (and I doubt that) she will be here to stay. I fear we are about to weather the worst fuel prices of our lives in the next few months... and there's not much we can do other than consider driving less...  Even if it sits on the street, undriven, it'll still be nice to keep her well polished and in good shape for better days. What a crazy time we may be in for.

I'll keep updating you on the car.  

[Catlover]

I type ehybrid into search engine and nothing relevant appears.

[TonyHSD]

2 hours ago, Catlover said:

I type ehybrid into search engine and nothing relevant appears.

It’s an eBay seller but I am not sure if all of its parts are genuine, usually I prefer to buy from well known dealers through eBay like snows groups, burrows Toyota,  etc, slightly more expensive but definitely a real things. There are no official genuine Toyota parts re sellers as far as I am aware but this may have been changed. 

[2009joe]

2 hours ago, Catlover said:

I type ehybrid into search engine and nothing relevant appears.

https://ehybrid.net/contact-1/

 

think thats the place 

[SB1500]

On 2/26/2022 at 10:26 PM, Catlover said:

I type ehybrid into search engine and nothing relevant appears.

It's eHybrid.net yes - very generic word definitely not good search engine optimisation on the company's part!

[SB1500]

On 2/27/2022 at 12:33 AM, TonyHSD said:

It’s an eBay seller but I am not sure if all of its parts are genuine, usually I prefer to buy from well known dealers through eBay like snows groups, burrows Toyota,  etc, slightly more expensive but definitely a real things. There are no official genuine Toyota parts re sellers as far as I am aware but this may have been changed. 

I had a good look at the parts and they appear legit. The oil bottles came in very genuine looking bags too (sort of how I'd imagine Toyota would store them at their warehouse).

The only thing I was a bit 'meh' on was the orange engine air filter... I thought the Toyota parts were black around the edge. I also notice the cabin filter, though stamped with Toyota's logo and numbers had 'MANN-FILTER' on it too, though it came in a genuine box alright.. hmm

[TonyHSD]

36 minutes ago, SB1500 said:

I had a good look at the parts and they appear legit. The oil bottles came in very genuine looking bags too (sort of how I'd imagine Toyota would store them at their warehouse).

The only thing I was a bit 'meh' on was the orange engine air filter... I thought the Toyota parts were black around the edge. I also notice the cabin filter, though stamped with Toyota's logo and numbers had 'MANN-FILTER' on it too, though it came in a genuine box alright.. hmm

I can recognise a fake oil filter from original one but perhaps it’s too late now. The air filter and all filters in general can have a manufacturer name on it too as Toyota does not make filters, third party company make for them and supply as oem. Sometimes when open a box from blueprint for example inside the oart can be same as original Toyota one, thermostat for example , water pumps and many more. The oil bottle of that supplier look original on the pictures however there spark plugs does not and that is what stopped me from purchasing in the last from him along with the thing that no one officially has access to Toyota genuine parts as distributor, unless been stolen from warehouse or taken from dealers by their employees. 👍

[2009joe]

2 hours ago, TonyHSD said:

I can recognise a fake oil filter from original one but perhaps it’s too late now. The air filter and all filters in general can have a manufacturer name on it too as Toyota does not make filters, third party company make for them and supply as oem. Sometimes when open a box from blueprint for example inside the oart can be same as original Toyota one, thermostat for example , water pumps and many more. The oil bottle of that supplier look original on the pictures however there spark plugs does not and that is what stopped me from purchasing in the last from him along with the thing that no one officially has access to Toyota genuine parts as distributor, unless been stolen from warehouse or taken from dealers by their employees. 👍

think last time my car was serviced when i bought it the time off the guy that i ordered it threw he put in blueprint filter etc ehat do u think of that company and what do you think of the oil called mannoil

[TonyHSD]

9 minutes ago, 2009joe said:

think last time my car was serviced when i bought it the time off the guy that i ordered it threw he put in blueprint filter etc ehat do u think of that company and what do you think of the oil called mannoil

Mannol oil can be ok but I will not buy anything from that company, had once a brake cleaner spray mannol that content acetone and caused damage to my vehicle, never again. Blueprint are quality aftermarket, I use for air filter and pollen filter and some other parts like suspension, wheel bearings etc. 👍

[2009joe]

8 minutes ago, TonyHSD said:

Mannol oil can be ok but I will not buy anything from that company, had once a brake cleaner spray mannol that content acetone and caused damage to my vehicle, never again. Blueprint are quality aftermarket, I use for air filter and pollen filter and some other parts like suspension, wheel bearings etc. 👍

what oil goes into a 2014 toyota avensis 2.0 d4d  with a 1adftv engine with dpf is it this stuff but whe n i look it says only 2.0d4d year up to 2008 to 2012 

https://ehybrid.net/product/toyota-avensis-2-0-d-4d-genuine-diesel-engine-oil-oil-filter-5w30-full-synthetic/

[TonyHSD]

8 minutes ago, 2009joe said:

what oil goes into a 2014 toyota avensis 2.0 d4d  with a 1adftv engine with dpf is it this stuff but whe n i look it says only 2.0d4d year up to 2008 to 2012 

https://ehybrid.net/product/toyota-avensis-2-0-d-4d-genuine-diesel-engine-oil-oil-filter-5w30-full-synthetic/

Best to check the car manual, probably the spec that needed for dpf, but I don’t know exactly which oil is, Shane’s car has a bmw engine. 

[SB1500]

16 hours ago, TonyHSD said:

I can recognise a fake oil filter from original one but perhaps it’s too late now. The air filter and all filters in general can have a manufacturer name on it too as Toyota does not make filters, third party company make for them and supply as oem. Sometimes when open a box from blueprint for example inside the oart can be same as original Toyota one, thermostat for example , water pumps and many more. The oil bottle of that supplier look original on the pictures however there spark plugs does not and that is what stopped me from purchasing in the last from him along with the thing that no one officially has access to Toyota genuine parts as distributor, unless been stolen from warehouse or taken from dealers by their employees. 👍

So in other words, in the future, to be 100% sure, (if I decide to stick to Toyota genuine parts) either order from the local dealer, Toyota's official stores, or a licensed distributor/specialist (e.g. Toyota Direct Parts - if they shipped to NI I would).  And maybe just take the cost shafting for the guarantee that I am getting the real deal?

The £94.99 for that kit I got seems far too good to be true.  I'll post a photo I took of the oil filter below

[SB1500]

[Stivino]

17 hours ago, TonyHSD said:

I can recognise a fake oil filter from original

Then, here is a little challenge.  Spot the genuine oil filter and, is the air filter genuine Toyota, or not?

[TonyHSD]

4 hours ago, Stivino said:

Then, here is a little challenge.  Spot the genuine oil filter and, is the air filter genuine Toyota, or not?

They both look like non genuine to me, the right one has the paper correct colour but the plastic glue is white where usually for petrol Toyota oem filters has a clear glue, also the oem filters rubber bands are packed in branded plastic bag with red markings., for the air filter can’t say anything as I never worked with that type, my cars has completely different, your one from pictures doesn’t look oem imo. 👍 

[TonyHSD]

5 hours ago, SB1500 said:

Sorry to say but all your parts are fake including the oil. This can be proof if you pop up Toyota dealer with the pictures and packages if you still have them, then make a claim through eBay for money back and buy from the dealer instead. Many people has been lied and sold fake parts as oem which is worse than buying a non oem third party quality parts like blueprint, Bosch mann, hengst, knecht/Mahle and more. 

[TonyHSD]

Here for reference how should look original oem Toyota oil filter purchased from dealer. Look at the paper colour, glue, also there are part number printed on one of the paper folds inside, also look at the plastic bag with the rubber seals, and the quality of the paper box inside the box and the print, man we are talking about day and night difference. 👍

[SB1500]

7 minutes ago, TonyHSD said:

Sorry to say but all your parts are fake including the oil. This can be proof if you pop up Toyota dealer with the pictures and packages if you still have them, then make a claim through eBay for money back and buy from the dealer instead. Many people has been lied and sold fake parts as oem which is worse than buying a non oem third party quality parts like blueprint, Bosch Mann, hengst, knecht/Mahle and more. 

I just threw them out yesterday at the dump... had I known this, I'd have definitely taken them.

I didn't buy off of eBay, I bought from a site called eHybrid.net -  your thoughts on them? :S

So I'm essentially screwed? I fitted all the parts. Can I ask the company for some kind of proof that they are genuine or get a chargeback from my bank?  I am not sure the bank would get involved on such a factor. Though I have certainly been missold.  My issue is... how do I prove it?

They did have part numbers on each of the parts too? 

I feel like asking, naturally, how can you be so sure they were fake? (and I hope you're wrong - but I fear you're 100% right) 

Damn I feel screwed over now! haha

[SB1500]

12 minutes ago, TonyHSD said:

Sorry to say but all your parts are fake including the oil. This can be proof if you pop up Toyota dealer with the pictures and packages if you still have them, then make a claim through eBay for money back and buy from the dealer instead. Many people has been lied and sold fake parts as oem which is worse than buying a non oem third party quality parts like blueprint, Bosch Mann, hengst, knecht/Mahle and more. 

I just threw them out yesterday at the dump... had I known this, I'd have definitely taken them.

I didn't buy off of eBay, I bought from a site called eHybrid.net -  your thoughts on them? :S

So I'm essentially screwed? I fitted all the parts. Can I ask the company for some kind of proof that they are genuine or get a chargeback from my bank?  I am not sure the bank would get involved on such a factor. Though I have certainly been missold.  My issue is... how do I prove it?

They did have part numbers on each of the parts too? 

I feel like asking, naturally, how can you be so sure they were fake? (and I hope you're wrong - but I fear you're 100% right) 

Damn I feel screwed over now! haha

Edit: this is the exact service kit page I ordered from, https://ehybrid.net/product/genuine-toyota-avensis-1-6d-4d-service-kit-2015-to-2018-1ww-oil-filters/

They have a message stating: ALL GENUINE PARTS ARE SOURCED FROM TOYOTA GB WHICH MEANS THEY ARE THE SAME QUALITY AS THEY ARE FITTED TO VEHICLE WHEN BUILT & NOT ONLY THEY FIT PRECISELY BUT MAY LAST LONGER THAN AFTERMARKET PARTS  - So that's just a blatant lie?

 

[TonyHSD]

2 minutes ago, SB1500 said:

I just threw them out yesterday at the dump... had I known this, I'd have definitely taken them.

I didn't buy off of eBay, I bought from a site called eHybrid.net -  your thoughts on them? :S

So I'm essentially screwed? I fitted all the parts. Can I ask the company for some kind of proof that they are genuine or get a chargeback from my bank?  I am not sure the bank would get involved on such a factor. Though I have certainly been missold.  My issue is... how do I prove it?

They did have part numbers on each of the parts too? 

I feel like asking, naturally, how can you be so sure they were fake? (and I hope you're wrong - but I fear you're 100% right) 

Damn I feel screwed over now! haha

Sorry to confirm your fears but I also believe I am 100% right but this only can be confirmed by an official Toyota dealer. You will need the packages from all parts, oil bottles too. I am not a Toyota technician  but here you can watch this video that come from a Toyota techie.

I have also some experience in the trade from previous work in the automotive industry. 👍🏁

[TonyHSD]

10 minutes ago, SB1500 said:

I just threw them out yesterday at the dump... had I known this, I'd have definitely taken them.

I didn't buy off of eBay, I bought from a site called eHybrid.net -  your thoughts on them? :S

So I'm essentially screwed? I fitted all the parts. Can I ask the company for some kind of proof that they are genuine or get a chargeback from my bank?  I am not sure the bank would get involved on such a factor. Though I have certainly been missold.  My issue is... how do I prove it?

They did have part numbers on each of the parts too? 

I feel like asking, naturally, how can you be so sure they were fake? (and I hope you're wrong - but I fear you're 100% right) 

Damn I feel screwed over now! haha

Edit: this is the exact service kit page I ordered from, https://ehybrid.net/product/genuine-toyota-avensis-1-6d-4d-service-kit-2015-to-2018-1ww-oil-filters/

They have a message stating: ALL GENUINE PARTS ARE SOURCED FROM TOYOTA GB WHICH MEANS THEY ARE THE SAME QUALITY AS THEY ARE FITTED TO VEHICLE WHEN BUILT & NOT ONLY THEY FIT PRECISELY BUT MAY LAST LONGER THAN AFTERMARKET PARTS  - So that's just a blatant lie?

 

You know, I am with you on that as a fellow members of the same forum, I only want to help but I am not a car dealer or official mechanic, my statement is only my opinion on which many probably already are laughing but to my best believe and knowledge these parts are not genuine Toyota parts but fake counterfeit. I don’t know what to suggest legally what your next step to be as I am not competent on that matter unfortunately. Maybe someone else will suggest and offer more ideas. 
Good luck either way you choose for your next steps. Other members also bought parts from that company through eBay but we never discussed any further. I hope you will find a solution. Don’t panic , new oil is still a new oil and new filter is a new filter, the problem is what type and spec are these indeed, no one can answer that. 

[SB1500]

1 minute ago, TonyHSD said:

You know, I am with you on that as a fellow members of the same forum, I only want to help but I am not a car dealer or official mechanic, my statement is only my opinion on which many probably already are laughing but to my best believe and knowledge these parts are not genuine Toyota parts but fake counterfeit. I don’t know what to suggest legally what your next step to be as I am not competent on that matter unfortunately. Maybe someone else will suggest and offer more ideas. 
Good luck either way you choose for your next steps. Other members also bought parts from that company through eBay but we never discussed any further. I hope you will find a solution. Don’t panic , new oil is still a new oil and new filter is a new filter, the problem is what type and spec are these indeed, no one can answer that. 

 

10 minutes ago, TonyHSD said:

Sorry to confirm your fears but I also believe I am 100% right but this only can be confirmed by an official Toyota dealer. You will need the packages from all parts, oil bottles too. I am not a Toyota technician  but here you can watch this video that come from a Toyota techie.

I have also some experience in the trade from previous work in the automotive industry. 👍🏁

I watch The Car Care Nut and he's why I'm a little concerned when I saw his 'very good looking' counterfeit ones...  I have one bottle (the 1L oil bottle) I can take to the local dealership to ask them.

 

Just spoke to eHybrid.net... They reckon they source them directly from Toyota GB but unlike ToyotaDirectParts, are not a franchised dealer (though they said they sometimes will source parts from TDP). I asked him why TDP can't send parts to NI but eHybrid can, he said they are correct, and bound by more contract limitations as a franchised dealer than them - being an independent company who sells Toyota parts.

He said take my parts to my local dealership and buy a filter or oil bottle from them, and compare side-by-side and I will apparently see no difference. Obviously, I have already fitted my parts now. But I might buy a cabin filter or air fitler (for next service) and do such a comparison.   Suspiciously, he said 'don't tell them why' as they might tell me the parts are fake anyway in order to convince me to only buy via them. I get the logic, but I doubt my local dealer would be that willing to lie for a single sale from a customer who already services his own car and has come this far on a matter like this.

I spoke to Toyota GB just now too... Unfortunately, they told me they can't give me and check into whether eHybrid.net is a legitimate reseller or not, and that they don't keep any register other than saying to customers their recommended route to genuine parts is via the Toyota eBay Store and franchised dealer centres (it seems like ToyotaDirectParts must be part of a franchised dealer?).  So they won't comment, they suggested I could go to my dealer to ask but since I've fitted the parts, they might not be willing to do much.

 

It's a confusing one.  And I'm not laughing at your message - don't worry. I appreciate your input and opinion.  My next job on the car will be the brakes, I've already built the list on Toyota's eBay store and confirmed the parts from them by VIN.  That's 100% where I'll be sourcing them. I might even just buy the service parts there if I can't get 100% confirmation on the eHybrid parts.

Kind of in shock here! lol

[TonyHSD]

8 minutes ago, SB1500 said:

 

I watch The Car Care Nut and he's why I'm a little concerned when I saw his 'very good looking' counterfeit ones...  I have one bottle (the 1L oil bottle) I can take to the local dealership to ask them.

 

Just spoke to eHybrid.net... They reckon they source them directly from Toyota GB but unlike ToyotaDirectParts, are not a franchised dealer (though they said they sometimes will source parts from TDP). I asked him why TDP can't send parts to NI but eHybrid can, he said they are correct, and bound by more contract limitations as a franchised dealer than them - being an independent company who sells Toyota parts.

He said take my parts to my local dealership and buy a filter or oil bottle from them, and compare side-by-side and I will apparently see no difference. Obviously, I have already fitted my parts now. But I might buy a cabin filter or air fitler (for next service) and do such a comparison.   Suspiciously, he said 'don't tell them why' as they might tell me the parts are fake anyway in order to convince me to only buy via them. I get the logic, but I doubt my local dealer would be that willing to lie for a single sale from a customer who already services his own car and has come this far on a matter like this.

I spoke to Toyota GB just now too... Unfortunately, they told me they can't give me and check into whether eHybrid.net is a legitimate reseller or not, and that they don't keep any register other than saying to customers their recommended route to genuine parts is via the Toyota eBay Store and franchised dealer centres (it seems like ToyotaDirectParts must be part of a franchised dealer?).  So they won't comment, they suggested I could go to my dealer to ask but since I've fitted the parts, they might not be willing to do much.

 

It's a confusing one.  And I'm not laughing at your message - don't worry. I appreciate your input and opinion.  My next job on the car will be the brakes, I've already built the list on Toyota's eBay store and confirmed the parts from them by VIN.  That's 100% where I'll be sourcing them. I might even just buy the service parts there if I can't get 100% confirmation on the eHybrid parts.

Kind of in shock here! lol

You can buy from Toyota official dealers, eBay has plenty including their official stores even on Amazon, or use quality aftermarket. Brake pads EBC Ultimax , discs anything like blueprint, Brembo, mintex, febi, apec are good one. I hope more people come to this post and see about the fake sellers. 👍

[SB1500]

16 minutes ago, TonyHSD said:

You can buy from Toyota official dealers, eBay has plenty including their official stores even on Amazon, or use quality aftermarket. Brake pads EBC Ultimax , discs anything like blueprint, brembo, mintex, febi, apec are good one. I hope more people come to this post and see about the fake sellers. 👍

Yeah, although with my latest car, the Avensis, I kind of was hoping to keep it as 100% Toyota as I could as I know not even all reputable aftermarket brands make parts as good as OEM. I know OEM factory parts are made by one of many aftermarket large scale manufacturers anyway, but many such as Brembo etc, whilst producing things to factory spec for Toyota etc, also have budget / value lines for the aftermarket which definitely do the job and are safe to use, but perhaps not always up to the quality of the factory fitted specs. E.g. extra coatings, fitting kits included and all that which might make small differences over time. Hence wanting to go with Toyota, even at a higher cost.

I will buy the genuine air filter and cabin filter from my local Toyota dealer soon (or the eBay store when I order the genuine brakes).  And I'll slip both out of my car for a very close comparison.  IF I spot differences, then I'll make a YouTube video and post it on here to try and help anyone else. And I'll make a video / dedicated post about eHybrid too.

I didn't know they were an eBay seller since 2019. I note their own website was only put online around September 2021.  Only two of many many transactions on eBay have negative feedback, which state that they are very good fake parts and medium quality packaging but that they are fake. And I see that eHybrid on eBay have replied to say similar to what they guy said to me on the phone today, 'you didn't provide your proof that these are fake'. Little does he know, legally, the onus is on him as the seller to prove the claims made as the seller and the party who should be knowledgeable in their field.

I might give him another call and ask him to send me proof or I will report this to Toyota.   The customer service advisor couldn't help, but a formal complaint in writing along with my comparison of parts vs. dealer sourced parts should be enough for someone within Toyota UK or Toyota Global to investigate this and get them shut down if they deem the operation as fake.

Come to think of it, I was expecting that the engine air filter would be black rubber / foam around the edge... though I wasn't sure if that was sufficient or true to reject it....

[Catlover]

Hi Shane, why don’t you have a chat with you local Toyota dealer, they know you now, just tell them whilst you want to do as much as you can on the car you will be buying service parts off them and can you have a discount if you buy all bits off them. 10%, maybe 15% and without the hassle of postage. If you don’t ask you don’t get.