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I certainly would not put much on the better Customer Service from any of VAG. (Volkswagen Audi Group) Be that Audi, VW, Skoda, SEAT until you get to Bentley, Bugatti, Porsche , Lamo's and the likes. An Audi, or any of the rest out of Manufacturers Warranty is a Lottery. Their record for fitting penny pinching parts like the Water Pump with chocolate impellers, rubbish Chain Tensioners is not Urban Myth. Fancy showrooms, Nice interiors in the cars, which the customer pays for, but it is a pitty often about the mechanicals. Then getting them to accept known faults is legendary. http://www.autoexpress.co.uk/car-news/consumer-news/62383/german-cars-among-worst-engine-failures george

The full story is the services where all carried out by a reputable vat registered garage, who also service our jeep wrangler, land rover defender, audi tt, & 1972 mgb roadster. I have used them for about 30 yrs. There is no legal requirement to use a toyota agent for servising (@ double the hourly rates) to remain in manufacturers warranty. The toyota garage have confirmed that if they had serviced the car they would not have checked the pully bolt & the belts are not checked untill 60,000 miles, so this would still have occured. They have been helpfull but toyot gb are a total waste of time, infact the girl i spoke to verged on being rude. I have ordered new belts, crank bolt, oil seal & woodruff key & have found a 2011 pully @ a breakers for £50.The local garage who service our vehicles are fitting for them FREE (take note toyota). I will be selling the car as soon as it is repaired & replacing with an audi (who i know give superb customer care)

.........armed with a stripey one man tent and some violent glove puppets.....?