If the issue you're having is complete lack of lateral illumination then try going to http://blog.toyota.co.uk/toyota-auris-hatchback-review and register your complaint. I had the same problem, logged my complaint, they put me onto Toyota GB who gave me a case number and eventually supplied new headlights. Edit: Better to use http://blog.toyota.co.uk/how-to-contact-toyota-uk Thanks for the info Tom, did they fit better headlights? R.