Not the way I read it, the poster did not have a 2AD engined car did he? There must have been a good reason for it being refused.......like not being part of that campaign, IE, not the affected engine well, the car drunk 1 ltr oil every 350-400 miles. It was a 54 plate 2004 Verso so it was affected. The Toyota service history is worthless, they dident care. Well shows alot, wasted all that money to Toyota for servicing and got nothing from it. Thats a lesson to be learnt, go to independent garage and dont get ripped off.